Lost buy box, please help
Can anyone help with buy box, my account is healthy and I suddenly lost all buy box percentage to 0! I’ve looked and read other sellers posts, contacted seller support but no help! Can any seller help with any advice? It been going for 2-3 weeks! I thought it is a glitch and it will go away by itself but this is 3rd weeks and nothing I did seems to help from lower price to answer customer email the minute I receive it!
Lost buy box, please help
Can anyone help with buy box, my account is healthy and I suddenly lost all buy box percentage to 0! I’ve looked and read other sellers posts, contacted seller support but no help! Can any seller help with any advice? It been going for 2-3 weeks! I thought it is a glitch and it will go away by itself but this is 3rd weeks and nothing I did seems to help from lower price to answer customer email the minute I receive it!
3 replies
Seller_CW0P5hgbsiqWX
There is no help, you just live with it. The Featured Offer (Buy Box) is not a right or a given. It is like the old Clairol TV add used to say, "Only your hairdresser knows for sure". Now just replace the hairdresser with Amazon. It is run by an Algorithm Bot that giveth and taketh away.
In addition, Amazon uses this as a ploy to entice sellers to use FBA but remember this. There can only be one Featured Offer for each unique product. Sellers seem to enjoy it when they have it, and then complain when they do not. But remember, when a seller is disappointed with the loss of the featured offer, they seem to forget, another seller is happy with that loss, because it is their gain.
Josh_Amazon
Hello @Seller_Zotel6gyv1Nej,
I'm sorry to hear you're experiencing issues with your Buy Box(Featured Offer) percentage. This can indeed be frustrating, especially when it persists for several weeks.
To help us investigate this further, could you please provide the following information:
- The case ID from your recent contact with Seller Support regarding this issue.
- Any specific error messages or notifications you've received about your Buy Box status.
Once we have this information, we'll be able to take a closer look at your situation and provide more targeted assistance.
In the meantime, ensure that your pricing remains competitive and your inventory is up to date, as these factors can impact Buy Box eligibility.
Thank you for your patience as we work to resolve this issue.
Best regards,
Josh
Seller_YBfUTeoG971hG
As SELLC rightly said, Amazon often uses the loss of the BB to push FBM sellers into FBA. And increasingly there is no Featured Offer for a given product. In many instances we are the only (and hence the lowest-price) seller on a particular item and still do not have the BB with Amazon saying "There is no Featured Offer for this product." It is a recent policy change -- within the last 3 or 4 months I think.
