Seeking Insights on Account Suspension and Reinstatement
Hello Amazon Sellers Community,
We've been operating our Amazon Seller account in the UK and EU since 2019, and we recently faced a significant challenge that we believe others in the community may have encountered as well. We hope to gather insights, advice, and maybe even solutions from your experiences.
At the end of March 2023, we received notices from both Amazon Germany and Amazon UK regarding a disbursement hold due to activity on our account not complying with Amazon policies. Subsequently, we were asked:
“An explanation of why the country of your Merchant Business Address does not, or has not, reflected your country of establishment”
We promptly provided all requested information, but at the end of April 2023, our account was blocked by Amazon. We initiated the appeal process and, after three long months, our account was reinstated in late July. However, despite our persistent efforts, we are still in the dark about the underlying reasons that led to the initial suspension.
Our main questions and concerns are:
Have any fellow sellers, who also experienced this situation, received a clear explanation of the root cause of the issue? If so, how did you manage to receive this information?
Is there a specific department or contact at Amazon that we can reach out to for clarification on the reasons behind account suspensions and what actions we can take to prevent such situations in the future?
We understand that challenges can arise in the e-commerce space, but not knowing what caused our account suspension is a source of ongoing worry. Any guidance or shared experiences would be greatly appreciated.
Thank you for your time and assistance.
Seeking Insights on Account Suspension and Reinstatement
Hello Amazon Sellers Community,
We've been operating our Amazon Seller account in the UK and EU since 2019, and we recently faced a significant challenge that we believe others in the community may have encountered as well. We hope to gather insights, advice, and maybe even solutions from your experiences.
At the end of March 2023, we received notices from both Amazon Germany and Amazon UK regarding a disbursement hold due to activity on our account not complying with Amazon policies. Subsequently, we were asked:
“An explanation of why the country of your Merchant Business Address does not, or has not, reflected your country of establishment”
We promptly provided all requested information, but at the end of April 2023, our account was blocked by Amazon. We initiated the appeal process and, after three long months, our account was reinstated in late July. However, despite our persistent efforts, we are still in the dark about the underlying reasons that led to the initial suspension.
Our main questions and concerns are:
Have any fellow sellers, who also experienced this situation, received a clear explanation of the root cause of the issue? If so, how did you manage to receive this information?
Is there a specific department or contact at Amazon that we can reach out to for clarification on the reasons behind account suspensions and what actions we can take to prevent such situations in the future?
We understand that challenges can arise in the e-commerce space, but not knowing what caused our account suspension is a source of ongoing worry. Any guidance or shared experiences would be greatly appreciated.
Thank you for your time and assistance.
3 replies
Seller_ZQyopdiwkUHOZ
There was a raft of people experiencing your same issue at around that time, as far as I know, none of them were ever given an exact reason. Amazon was at the time cracking down on people who were NETP's (or equivalent term in another country) but thought the turnover threshold applied to them so hadn't registered for VAT when and where they should.
The assumption was that there was something that was confusing the bots in some people's accounts and causing this to trigger for them even though they were properly registered. I don't know if anyone ever got to the bottom of it.
Since then I know a few other people had an issue that was similar that seemed to be being caused by them not being UK based, having UK Vat numbers as they stored stock here, and HMRC listing their registered address as the Aberdeen (I think) office, as that was standard for overseas companies but Amazon seeing that as different than the expected information. I don't know if something similar to that could have been the cause for yourselves.
Seller_RyBiR05Djvp7V
Hello @Seller_5ecGudp3fGa5V,
This is Amelia from Amazon to assist you.
Based on the post above, we understand your account was deactivated. We are also glad that account has been reinstated after submission of relevant documents.
For a more detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of deactivation notification and in your Seller Central about the issue in hand, so that we can guide you better.
If you want to speak to anyone regarding more information on this deactivation, we recommend you to reach out to Account health support team using “Call me now button” to discuss and learn more about the cause.
If you need any further assistance, you can post here so that we can help you. The forums community and I are here to support you.
Regards,
Amelia
