Anyone know how Amazon calculate how much they reimburse you when you submit a Safe-T claim for useless returns?
Getting fed up of this refund at first scan giving customers their money back and when we receive the item, it's been used, damaged or has parts missing. Latest item sent back with no packaging - return label stuck to the actual product. Item had been assembled, used and then taken apart and put back in the box. None of the original packaging used inside the box, bits missing and now worthless. Item sold for just under £50 including postage and Amazon granted the Safe-T claim but only reimbursed £11.97. We challenged this and sent proof that the item cost us over £35 to purchase and they increased this to £19.95. I asked how they had arrived at this amount and I received the following reply:
We have reviewed the information that you provided and have denied your reimbursement request for the order xxxxxxxxxxxx. We understand that you may not agree, however, we stand by our decision and unfortunately will not be able to reply to further communications about this issue.
Does anyone know what logic is applied or are these amounts plucked out of thin air???
Anyone know how Amazon calculate how much they reimburse you when you submit a Safe-T claim for useless returns?
Getting fed up of this refund at first scan giving customers their money back and when we receive the item, it's been used, damaged or has parts missing. Latest item sent back with no packaging - return label stuck to the actual product. Item had been assembled, used and then taken apart and put back in the box. None of the original packaging used inside the box, bits missing and now worthless. Item sold for just under £50 including postage and Amazon granted the Safe-T claim but only reimbursed £11.97. We challenged this and sent proof that the item cost us over £35 to purchase and they increased this to £19.95. I asked how they had arrived at this amount and I received the following reply:
We have reviewed the information that you provided and have denied your reimbursement request for the order xxxxxxxxxxxx. We understand that you may not agree, however, we stand by our decision and unfortunately will not be able to reply to further communications about this issue.
Does anyone know what logic is applied or are these amounts plucked out of thin air???
6 replies
Seller_zDUw7ekrB6OEy
I think they use the following formula
Think of a low number, take away 50%, deduct a bit more and remove 20%.
We had a plastic cup returned with 2 cigarette burn on it. Cost £19.99, we were reimbursed £3.50. I don't think they accept that even slight damage can make things unsellable.
Seller_1vyLJePYDN9hf
I think "SAFE-T" only exists so that Amazon could say to any investigator that it has something in place to protect sellers. If you look at the way they actually operate it, it is a complete misnomer - there is nothing safe whatsoever about selling on Amazon, every sale places the entire risk on the seller as far as I'm concerned.
Sarah_Amzn
Hello @Seller_e3AG2MZHx3Yu2,
We're hosting an "Ask Amazon" event with the Safe-T team on September 10th.
You can find more details here.
We invite you to participate and ask questions about Safe-T processes and get expert replies.
Kind regards,
Sarah.
