Is Feedback biased towards FBA?
Is feedback another case where Amazon penalises third party sellers? And are there more prompts for FBA than FbM?
Is Feedback biased towards FBA?
Is feedback another case where Amazon penalises third party sellers? And are there more prompts for FBA than FbM?
13 replies
Seller_MT8rt0A2OpbCx
There is a simple answer to that, and it's 3 letters, not 2.
Seller_K8edOfPu9HEmN
To be perfectly honest there are far more important things to worry about than feedback, Just like on eBay feedback is dying out as more and more people can't be bothered with it.
To be frank, I get sick to death of being constantly badgered in leaving feedback for all sorts of things, if it's not couriers it's websites, hell even my dentist and doctors are at it, its just feedback overload, and I can't be the only one who's in this opinion.
Seller_kKOdRZuhZIPPS
I think the issue that concerns me more is that Amazon will strike through or remove negative feedback if it's FBA.
I have had 4996 orders in the last 12 months and 30 feedback (no neutral or negative) - all FBA until recently when I'm slowly changing the FBM as stock sells out. i don't want to change but the GPSR rules mean I need to if I want to block NI (I don't think Amazon are correct about not needing it on the UK website if selling to NI).
I've had 2 feedback this month. If I receive a negative one, it would mean my feedback score would drop to 66%.
I often have no feedback in a month, in which case my feedback score would be zero. Even taken over a longer period, my feedback score would drop drastically.
I think it would be fairer, and a truer picture for the buyers, if feedback were calculated as negative feedback as a percentage of total orders.
Seller_RAXEWLxQ2dbmN
Yes.
Negs are routinely crossed out for FBA sellers, even when the complaint is about, say a faulty product rather than Amazon's handling and delivery of it.
Very unfair for FBM sellers as it means there is no level playing field.
Seller_T9qNRaWjUhLfS
Like a lot of things, Amazon rules often benefit their preferred fulfillment option, i.e., FBA, then FBM.
Such as striking out negative feedback for FBA courier losses, but not those by any other other third party carriers, despite the fact we zero control over any delivery service, ability to lose parcels.
Thanks
