Has anyone in the community successfully resolved a similar issue or other restricted brands?
Hey Sellers and Amazon Support,
Has anyone dealt with having a brand restriction applied after being previously approved and fulfilling orders successfully?
That’s our current situation — we’ve been blocked from listing the brand due to supply chain authenticity risk. We sent an appeal with all required documents to pq-brand-remedy@amazon.com but haven’t heard back. Support redirected us but couldn’t assist further.
We’ve used:
Bank records
Supplier and distributor invoices
Proof of Amazon warehouse delivery
Screenshots proving the brand relationship
If anyone has navigated this successfully, we’d really appreciate advice or insights. Thanks in advance for your help!
Has anyone in the community successfully resolved a similar issue or other restricted brands?
Hey Sellers and Amazon Support,
Has anyone dealt with having a brand restriction applied after being previously approved and fulfilling orders successfully?
That’s our current situation — we’ve been blocked from listing the brand due to supply chain authenticity risk. We sent an appeal with all required documents to pq-brand-remedy@amazon.com but haven’t heard back. Support redirected us but couldn’t assist further.
We’ve used:
Bank records
Supplier and distributor invoices
Proof of Amazon warehouse delivery
Screenshots proving the brand relationship
If anyone has navigated this successfully, we’d really appreciate advice or insights. Thanks in advance for your help!
3 replies
Seller_OvL8C4BJWiuS9
It happens all the time. You most likely need a LOA from the brand itself.
"Do you have written authorization or approval from the brand or this company to list and or sell the products from their company? A lot of companies will authorize a supplier, but in their terms of use, you are not authorized to distribute the materials from the site they were sourced from. These suppliers are typically licensed and authorized for sale to the end consumer, no resale. I would suggest reviewing your suppliers terms of use or terms of service and work with the brand itself to obtain a letter of authorization as this will be required at this point to show proof you are an authorized distributor for the concerned brand. So you are additionally aware, if your supplier tries to issue you a letter of authorization, it will not be accepted. They will only accept an LOA if issued by the brand or rights owner only."
