Noticed an increase in unhappy EU customers being charged customs tax on orders, anyone else?
In the last month we have had an influx of customers in France, Germany, Italy etc messaging us to say they have been charged a customs fee to receive their order. We are MFN and send all orders via International Tracked with IOSS number. It did occur to me that this may have something to do with the change in IOSS number for Europe? Anyone else having this problem?
Noticed an increase in unhappy EU customers being charged customs tax on orders, anyone else?
In the last month we have had an influx of customers in France, Germany, Italy etc messaging us to say they have been charged a customs fee to receive their order. We are MFN and send all orders via International Tracked with IOSS number. It did occur to me that this may have something to do with the change in IOSS number for Europe? Anyone else having this problem?
3 replies
Seller_LrOi5Val3Iifg
We havent had any. Are your orders possibly over the threshold for marketplace facilitator?
Angie_Amazon
Hello @Seller_TJr1f9I1ncjgY,
In this case, I recommend you to consult with your tax advisor for better guidance and understanding.
You can also visit the following help pages:
European VAT frequently asked questions
Regards,
Angie ☄️
