Please assist in removing negative seller feedback(Product Review)
Hello,
I am creating a new thread in hopes of getting assistance in removing a seller feedback received from a buyer that is actually a product review. Buyer's failure to read product description and instructions on back of each item caused this buyer to leave a product review on our seller's feedback page.
I tried getting it removed multiple times thru Feedback Manager, but same Seller Support Rep kept responding with same cut and paste answer instead of reading my explanation for removal.
Case ID 16868610241
Order ID 113-9274307-8841839
Community Managers, please assist me in removing this feedback. Thank you very much.
Please assist in removing negative seller feedback(Product Review)
Hello,
I am creating a new thread in hopes of getting assistance in removing a seller feedback received from a buyer that is actually a product review. Buyer's failure to read product description and instructions on back of each item caused this buyer to leave a product review on our seller's feedback page.
I tried getting it removed multiple times thru Feedback Manager, but same Seller Support Rep kept responding with same cut and paste answer instead of reading my explanation for removal.
Case ID 16868610241
Order ID 113-9274307-8841839
Community Managers, please assist me in removing this feedback. Thank you very much.
13 replies
Danny_Amazon
Hello @Seller_1LNczJwUzeKNA- and thanks for posting about this feedback comment and the efforts already taken to request its removal.
Commenting to confirm I have submitted an escalation based on these details to request some further review of the feedback comment. While this review may take several business days, especially over the holiday season, I'll be sure to tag you in this thread when I receive any updates.
Thanks very much,
Danny
