The Customer bought the product 8 months and now they are not happy with it. What Should I do?
What should I do if a customer is not happy with the product after 8 months? She wants a refund even though after I agreed to replace the item.
13 replies
Seller_ZJhFeE3tNKzfh
what do you mean by not happy with it? You dont have to refund and even after 6 months it would actually be on the customer to prove it was faulty when purchased.
Seller_mS10UjVYuuGor
What is the item and what is the reason for them rejecting the item?
Amazon has policies in place but they are to some degree a nonsense as they are always trumped by UK consumer law, if applicable. The answer will be in the detail.
Seller_3NSFQR9B9Szoi
I have a customer like this, purchased on October and now demands refund because suddenly he doesn't like the product. I think there are instructions somewhere on social media "how to pocket some money out of nothing - demand refunds for your old Amazon purchases".
Seller_RNcqKX0eok7NI
We can beat this - a customer wants a refund after having the item for 4 years - she has moved and said the art no longer suits her new home !!!!!!!
Seller_K8edOfPu9HEmN
Do you want the polite phrase or the one you should use
Sarah_Amzn
Hello @Seller_5gfoVyAMSodqz,
Thank you for posting on Forums!
I'm Sarah with Amazon.
Could you please share the order ID so I can take a look?
Kind regards,
Sarah.
