Mismatched shipping cost in England to Ireland Order
My second order ever and this happens: A £13 product with £4 FBS shipping is sold to Ireland. The shipping plus tax quoted to me is in excess of £19. How am I expected to absorb this cost. Why was this order accepted when I would lose money by fulfilling it. Will my account rating be messed up from the get-go if I cancel this order? Especially since it will account for 50% of my orders as it stands. I suppose there is something I have set up wrong - how can I prevent this from happening again? TIA
Mismatched shipping cost in England to Ireland Order
My second order ever and this happens: A £13 product with £4 FBS shipping is sold to Ireland. The shipping plus tax quoted to me is in excess of £19. How am I expected to absorb this cost. Why was this order accepted when I would lose money by fulfilling it. Will my account rating be messed up from the get-go if I cancel this order? Especially since it will account for 50% of my orders as it stands. I suppose there is something I have set up wrong - how can I prevent this from happening again? TIA
2 replies
Seller_ZVAz3d5lZuGid
Presumably this was an order to Southern Ireland (Eire) ? - remember that it is EU, not UK. You need to ensure that any shipping templates you have set up actually cover the cost of the postage. Your best option would be to use RM (buy the shipping from RM site online) and not any of the shipping options offered by Amazon. If you don't wish to sell outside UK you need to ensure that all other countries are placed on holiday settings (inactive).
Roberto_Amazon
Hello! @Seller_cTzcNZMevaWKr
This is Roberto. I wanted to follow up here and ask if you were able to follow the advice provided by @Seller_ZVAz3d5lZuGid, if you haven't please revisit your shipping templates.
If needed, you can also assign specific SKUs to shipping templates.
Regards,
Roberto
