Infringement? Merch asins taken down but no complaint letter received
Trying to work through a situation where I noticed no sales on some Merch asins that were getting daily sales. I checked the asins and they were no longer available (dogs of amazon)
- Merch on Demand user that also uses Brand Registry, so the Merch asins are tied to a brand.
- Several asins were taken down last week
- Never received a complaint letter
- Merch support says to contact Vendor-appeals
- Vendor- appeals keeps asking me for information specific to the complaint, which I don't have
Several emails go back and forth, and I am making no progress.
Since I am the registered trademark holder, I don't see how these asins could have been taken down for trademark infringement. However, since I never received a infringement letter, I am not even sure that is what happened
Basically, I am stuck in a loop and not sure where to turn
Infringement? Merch asins taken down but no complaint letter received
Trying to work through a situation where I noticed no sales on some Merch asins that were getting daily sales. I checked the asins and they were no longer available (dogs of amazon)
- Merch on Demand user that also uses Brand Registry, so the Merch asins are tied to a brand.
- Several asins were taken down last week
- Never received a complaint letter
- Merch support says to contact Vendor-appeals
- Vendor- appeals keeps asking me for information specific to the complaint, which I don't have
Several emails go back and forth, and I am making no progress.
Since I am the registered trademark holder, I don't see how these asins could have been taken down for trademark infringement. However, since I never received a infringement letter, I am not even sure that is what happened
Basically, I am stuck in a loop and not sure where to turn
2 replies
April_Amazon
Hello @Seller_EzVFBNckJSZcD,
Thank you for taking the time to reach out to us through the Forums. I want to acknowledge that dealing with ASINs that are no longer available can be both confusing and frustrating. I truly appreciate your patience as we work through this together. Could you please share the specific ASINs you're concerned about? With this information, and help from an internal team, I have better ability to research your specific situation.
I found a few resources: Best practices for Merch Collab brand profile and Intellectual Property Policy for Sellers - FAQ about Trademark
I look forward to reviewing the ASIN's. With that information, I have more ability to review for you. This is definitely a different situation. I do want to help with this.
I look forward to your response. Thank you for reaching out on the Forums.
April
Seller_SaRUSqiDjBCeY
Hello! Do you resolve you issue with removed merch asin? I have same situation
- Merch support says to contact Vendor-appeals
- Vendor- appeals send typical emails about more info
Nobody wants to understand what’s really going on
