In the AtoZ case, where I was right, Amazon ruled against me.!
Hello, amazon continues to ignore sellers, I will write this everywhere!
It's all written down below. Despite this, amazon found me unfair and rejected my objection and gave the customer the product and a full refund!
Subject: Response to A-to-Z Guarantee Claim for Order 702-6755412-8087429
Dear Amazon Team,
We respectfully submit our detailed response regarding the A-to-Z Guarantee claim filed by the customer for order 702-6755412-8087429.
Order and Shipping Details
• Order ID: 702-6755412-8087429
• Product: Oli Anderson Cornflower Blue Duvet Cover Queen Size - 3 Piece Breathable Soft Duvet Set (Cornflower Blue, 90”x90”)
• Shipping Carrier: APC Postal Logistics
• Tracking Number: SPRCA00001636336
• Tracking Link: Click here
• Estimated Delivery Date: April 2, 2025
• Actual Delivery Date: April 1, 2025 (One day earlier than estimated)
According to the official tracking records provided by APC Postal Logistics, the package was successfully delivered to the customer’s confirmed address on April 1, 2025. Delivery occurred safely and was documented.
Proof of Delivery and Customer Communication
• On April 20, 2025, the customer contacted us claiming non-receipt.
• In response, we promptly provided:
o Proof of Delivery (POD) document
o Photos of the delivered package at the drop-off location
• These were shared through the Amazon messaging system and the customer acknowledged receiving these documents.
All evidence confirmed the package was delivered as promised.
Furthermore, we advised the customer to check with household members and nearby neighbors in case someone else had accepted the package, as per Amazon’s standard recommendations.
Customer’s Return Request
• On May 4, 2025, over a month after the delivery, the customer requested to return the item.
• We responded immediately offering:
o A free return shipping label
o A simple request for the customer to state the reason for the return (standard Amazon policy)
• The customer never provided a reason or proceeded with the return process.
Importantly, Amazon’s 30-day return window had already expired by the time the customer requested a return.
Summary of Seller Compliance
We would like to emphasize that:
1. The item was delivered successfully and documented with tracking and photographic evidence.
2. The customer acknowledged receiving delivery confirmation.
3. We provided excellent post-delivery support, offering a free return even after the return window closed.
4. The customer failed to provide a return reason, which is necessary to process any return under Amazon’s policies.
Additional Concerns
Given the timeline and the customer’s shifting claims—from non-delivery to later requesting a return without explanation—we have reasonable grounds to believe this case may involve an abuse of the A-to-Z Guarantee process.
Conclusion
All seller obligations were fully met:
• Timely delivery
• Clear communication and customer support
• Offering a return option despite expired return window
We respectfully request that Amazon re-investigate this case and deny the A-to-Z Guarantee claim accordingly.
All relevant documentation, including tracking proof, delivery photos, and customer message records, are available for further review.

In the AtoZ case, where I was right, Amazon ruled against me.!
Hello, amazon continues to ignore sellers, I will write this everywhere!
It's all written down below. Despite this, amazon found me unfair and rejected my objection and gave the customer the product and a full refund!
Subject: Response to A-to-Z Guarantee Claim for Order 702-6755412-8087429
Dear Amazon Team,
We respectfully submit our detailed response regarding the A-to-Z Guarantee claim filed by the customer for order 702-6755412-8087429.
Order and Shipping Details
• Order ID: 702-6755412-8087429
• Product: Oli Anderson Cornflower Blue Duvet Cover Queen Size - 3 Piece Breathable Soft Duvet Set (Cornflower Blue, 90”x90”)
• Shipping Carrier: APC Postal Logistics
• Tracking Number: SPRCA00001636336
• Tracking Link: Click here
• Estimated Delivery Date: April 2, 2025
• Actual Delivery Date: April 1, 2025 (One day earlier than estimated)
According to the official tracking records provided by APC Postal Logistics, the package was successfully delivered to the customer’s confirmed address on April 1, 2025. Delivery occurred safely and was documented.
Proof of Delivery and Customer Communication
• On April 20, 2025, the customer contacted us claiming non-receipt.
• In response, we promptly provided:
o Proof of Delivery (POD) document
o Photos of the delivered package at the drop-off location
• These were shared through the Amazon messaging system and the customer acknowledged receiving these documents.
All evidence confirmed the package was delivered as promised.
Furthermore, we advised the customer to check with household members and nearby neighbors in case someone else had accepted the package, as per Amazon’s standard recommendations.
Customer’s Return Request
• On May 4, 2025, over a month after the delivery, the customer requested to return the item.
• We responded immediately offering:
o A free return shipping label
o A simple request for the customer to state the reason for the return (standard Amazon policy)
• The customer never provided a reason or proceeded with the return process.
Importantly, Amazon’s 30-day return window had already expired by the time the customer requested a return.
Summary of Seller Compliance
We would like to emphasize that:
1. The item was delivered successfully and documented with tracking and photographic evidence.
2. The customer acknowledged receiving delivery confirmation.
3. We provided excellent post-delivery support, offering a free return even after the return window closed.
4. The customer failed to provide a return reason, which is necessary to process any return under Amazon’s policies.
Additional Concerns
Given the timeline and the customer’s shifting claims—from non-delivery to later requesting a return without explanation—we have reasonable grounds to believe this case may involve an abuse of the A-to-Z Guarantee process.
Conclusion
All seller obligations were fully met:
• Timely delivery
• Clear communication and customer support
• Offering a return option despite expired return window
We respectfully request that Amazon re-investigate this case and deny the A-to-Z Guarantee claim accordingly.
All relevant documentation, including tracking proof, delivery photos, and customer message records, are available for further review.

2 replies
Christine_Amazon
Hello @Seller_U3QpdLEW3ipQA
Christine here from Amazon Forums.
I was checking and the A to Z claims team was unable to find any signature as a proof of delivery, do you have this signature on records so we can dispute it?
The thing is that with a photo, Amazon can not confirm that the buyer did receive a package, as these are normally left and someone else can just take them.
I will be waiting for your reply.