Terrible experience with amazon seller central support

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Seller_1UzI1rmjXLOKx

Terrible experience with amazon seller central support

Subject:** Urgent Request for Reinstatement of Amazon Seller Account – BLUE CAT SHOP  

Dear Amazon Seller Support,  

I am urgently requesting the reinstatement of my Amazon Seller account, **BLUE CAT SHOP**, which has been blocked since **November 16, 2024**, preventing access to my funds and FBA inventory.  

### **Key Issues:**  

- **The most critical issue is that I urgently need access to my original account, BLUE CAT SHOP.**  

- I have submitted the required Section 3 documents twice and completed biometric verification.  

- Following Seller Support’s instructions, I created a parallel account (**BLUE CAT SHOP LLC**), from which I am now requesting this resolution. This has only caused confusion instead of solving the problem.  

- Despite multiple support calls, the issue remains unresolved after **three months**, significantly affecting my ability to sell and operate my business.  

### **Requested Actions (Within 48 Hours):**  

1. **Immediate reinstatement of my original account, BLUE CAT SHOP.**  

2. **Release of withheld payments.**  

3. **Reassignment of all FBA inventory to my original account.**  

4. **Complete removal of all inventory and transactions from the parallel account (BLUE CAT SHOP LLC), ensuring everything is transferred to BLUE CAT SHOP.**  

5. **Permanent closure of the parallel account (BLUE CAT SHOP LLC) once all inventory and data are successfully migrated.**  

All interactions with support have been documented. Due to the severe impact on my business, I will be posting a **public review on Google** detailing the inefficiencies and mismanagement within Amazon Seller Support. I urge you to resolve this matter immediately.  

I appreciate your prompt attention to this critical issue.  

**Sincerely,**  

[Your Name]  

[Your Contact Information]

JUAN COBUCCI,

BLUE CAT SHOP 

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5 replies
Tags:Payments, Registration, Transactions
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5 replies
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Seller_R6Pw3cjCRwLNP

What specific reason were you deactivated? What "BRAND" were you trying to sell?

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Seller_R6Pw3cjCRwLNP

You just officially merged your accounts in the eyes of Amazon. The problem is Amazon doesn't allow multiple seller accounts. If one account gets closed/deactivated especially for section 3 violation, you are going to end up losing any and all inventory in the new account as well as any funds in your account. You need to fix/correct the problem that you had with the first account BEFORE you can move forward. You are really gambling with your inventory asking Amazon to open the old account and transfer the inventory. Unfortunately this is NEVER GOING TO HAPPEN. Everything you have done is against Amazon policy. Don't be surprised when you are deactivated again.

Again what was the section 3 violation? WHAT BRAND were you trying to sell???

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Seller_4zBzdtgCyS9EI

That is false............

user profile
Seller_R6Pw3cjCRwLNP
The problem is Amazon doesn't allow multiple seller accounts.
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Seller_4zBzdtgCyS9EI

This was such a waste of time to write.

Section 3 suspensions don't just go away. They you provide the wholesale invoices from brand authorized B2B distributors?

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Connor_Amazon

Hi @Seller_1UzI1rmjXLOKx

Thanks for reaching out. I do see that your BLUE CAT SHOP store has been deactivated due to sale of potential counterfeit products that weren't verifiable as the invoices you provided cannot be tracked. Our partner team nudged you for updated invoices twice but those were never sent back.

As for your funds release those are under review, you were sent an invitation for an video interview, once that is conducted and our support team has made a decision you will receive a follow up e-mail with next steps.

We cannot transfer products from one account to another, since your original account was suspended your new one was found in relation to it. The deactivation needs to be addressed on your first account before you can reactivate the new one.

Best,

Connor

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