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Seller_21pdeqJ3agPqs

Feedback Removal

Buyer left a negative feedback that is not true. Amazon states that it does not fit the criteria for feedback removal. I had a 5 star rating for the 7 years I have been selling on Amazon. I believe the feedback should be removed. Buyer was given a refund. She purchased two separate items, returned both and now she is asking a refund for one of the items twice because she believes she wasn't given a refund! I should not be punished because she is confused. Thank you for your help.

Order ID 111-2684757-3427429 and 111-1959430-5848220

Case #17174577001

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9 replies
Tags:Product feedback
10
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user profile
Seller_21pdeqJ3agPqs

Feedback Removal

Buyer left a negative feedback that is not true. Amazon states that it does not fit the criteria for feedback removal. I had a 5 star rating for the 7 years I have been selling on Amazon. I believe the feedback should be removed. Buyer was given a refund. She purchased two separate items, returned both and now she is asking a refund for one of the items twice because she believes she wasn't given a refund! I should not be punished because she is confused. Thank you for your help.

Order ID 111-2684757-3427429 and 111-1959430-5848220

Case #17174577001

Tags:Product feedback
10
32 views
9 replies
Reply
9 replies
user profile
Manny_Amazon

Hello @Seller_21pdeqJ3agPqs,

Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.

Regards,

- Manny

10
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Seller_21pdeqJ3agPqs

Feedback Removal

Buyer left a negative feedback that is not true. Amazon states that it does not fit the criteria for feedback removal. I had a 5 star rating for the 7 years I have been selling on Amazon. I believe the feedback should be removed. Buyer was given a refund. She purchased two separate items, returned both and now she is asking a refund for one of the items twice because she believes she wasn't given a refund! I should not be punished because she is confused. Thank you for your help.

Order ID 111-2684757-3427429 and 111-1959430-5848220

Case #17174577001

32 views
9 replies
Tags:Product feedback
10
Reply
user profile
Seller_21pdeqJ3agPqs

Feedback Removal

Buyer left a negative feedback that is not true. Amazon states that it does not fit the criteria for feedback removal. I had a 5 star rating for the 7 years I have been selling on Amazon. I believe the feedback should be removed. Buyer was given a refund. She purchased two separate items, returned both and now she is asking a refund for one of the items twice because she believes she wasn't given a refund! I should not be punished because she is confused. Thank you for your help.

Order ID 111-2684757-3427429 and 111-1959430-5848220

Case #17174577001

Tags:Product feedback
10
32 views
9 replies
Reply
user profile

Feedback Removal

by Seller_21pdeqJ3agPqs

Buyer left a negative feedback that is not true. Amazon states that it does not fit the criteria for feedback removal. I had a 5 star rating for the 7 years I have been selling on Amazon. I believe the feedback should be removed. Buyer was given a refund. She purchased two separate items, returned both and now she is asking a refund for one of the items twice because she believes she wasn't given a refund! I should not be punished because she is confused. Thank you for your help.

Order ID 111-2684757-3427429 and 111-1959430-5848220

Case #17174577001

Tags:Product feedback
10
32 views
9 replies
Reply
9 replies
9 replies
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user profile
Manny_Amazon

Hello @Seller_21pdeqJ3agPqs,

Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.

Regards,

- Manny

10
Follow this discussion to be notified of new activity
user profile
Manny_Amazon

Hello @Seller_21pdeqJ3agPqs,

Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.

Regards,

- Manny

10
user profile
Manny_Amazon

Hello @Seller_21pdeqJ3agPqs,

Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.

Regards,

- Manny

10
Reply
Follow this discussion to be notified of new activity