Buyer left negative feedback after A-Z claim denied
We hope someone can help us with this similar issue as many other sellers
Order ID:112-0038871-6082664
Case ID:ID 15917251711
We had a customer leave us a negative feedback after they were denied their item not received A-Z Claim. The buyer made the purchase on 7/11 we shipped it via USPS on 7/11. USPS tracking showed it was delivered on 7/18. The buyer filed the A-Z Claim on 8/13. Amazon denied the claim same day on 8/13. The buyer then left us negative feedback on 8/27.
Is it possible to have the feedback removed?
Buyer left negative feedback after A-Z claim denied
We hope someone can help us with this similar issue as many other sellers
Order ID:112-0038871-6082664
Case ID:ID 15917251711
We had a customer leave us a negative feedback after they were denied their item not received A-Z Claim. The buyer made the purchase on 7/11 we shipped it via USPS on 7/11. USPS tracking showed it was delivered on 7/18. The buyer filed the A-Z Claim on 8/13. Amazon denied the claim same day on 8/13. The buyer then left us negative feedback on 8/27.
Is it possible to have the feedback removed?
4 replies
Seller_7LrAV0m5llaI7
Feedback can only be removed if:
- Contains obscene language
- Contains seller-specific, personally identifiable information
- Entire feedback comment is a product review
- Entire feedback comment is about fulfilment or customer service for an order fulfilled by Amazon
Seller_C1rENnSP03PQ5
@SEAmod@Quincy_Amazon Is this something you can please help us with?
We believe this is retaliatory feedback due to the denied A to Z claim.
Joey_Amazon
Hello @Seller_C1rENnSP03PQ5,
Thank you for participating here at the Forums!
Based on the information you have shared. Please allow me to review your information with our internal team and I will post here any findings.
Thank you,
Joey
Joey_Amazon
Hello @Seller_C1rENnSP03PQ5,
I'm happy to share that the feedback has been suppressed from your account.
Feel free to post any questions, tips, or success stories you have. Together, we can create a supportive and helpful environment for everyone.
Thanks again for being part of our community!
Cheers,
Joey
