Chargeback from order 200 days ago
To start off I just refunded the customer because I did not want to deal with any dramatics or extra damage to metrics
If the customer claims they didn't receive the item I would be fine with just sending the refund, but this order is from so long ago that we cannot legitimize the claim that the order did not arrive. USPS only keeps tracking information for parcels for 120 days. therefore, I have nothing to stand on with evidence. The policy in seller university is insultingly vague and incomplete just repeatedly rewording that any unauthorized charge disputes will be taken care of by AMZ, but item not delivered, or product issues are the responsibility of the seller.
How can I be held responsible for an order not being delivered more than 6 months ago? Neither party after this amount of time can prove that we did or did not deliver the item.....
The only way I could protect myself here would be to print or screenshot or sort into email every single delivery notification from every order we have here on amazon. Anybody think there's any other way around this? I can't prove the item arrived any more than they can prove that the item didnt arrive.....
Id also be curious to find out which Bank allows you to dispute charges as late as 6 months afterwards.
If anybody of importance want to look into the case: I was fed the usual Copy and paste link for chargeback information from seller university. EXTREMELY UNPROFESSIONAL REP: They clearly did not have any information to provide and spoke so incoherently while reading non stop from the Seller university article ignoring anything I tried to ask or simply did not understand that I WAS asking questions.
We do not get to represent ourselves in these disputes we have to rely on Amazon to stand up for us but we don't get a leg to stand on after 200 days
I'm sure this chargeback claim will go against us in metrics which is the most painful thing. but I doubt Ill even see a response
CASE
ID 18079690321
Order # 111-5029491-0985036
Chargeback from order 200 days ago
To start off I just refunded the customer because I did not want to deal with any dramatics or extra damage to metrics
If the customer claims they didn't receive the item I would be fine with just sending the refund, but this order is from so long ago that we cannot legitimize the claim that the order did not arrive. USPS only keeps tracking information for parcels for 120 days. therefore, I have nothing to stand on with evidence. The policy in seller university is insultingly vague and incomplete just repeatedly rewording that any unauthorized charge disputes will be taken care of by AMZ, but item not delivered, or product issues are the responsibility of the seller.
How can I be held responsible for an order not being delivered more than 6 months ago? Neither party after this amount of time can prove that we did or did not deliver the item.....
The only way I could protect myself here would be to print or screenshot or sort into email every single delivery notification from every order we have here on amazon. Anybody think there's any other way around this? I can't prove the item arrived any more than they can prove that the item didnt arrive.....
Id also be curious to find out which Bank allows you to dispute charges as late as 6 months afterwards.
If anybody of importance want to look into the case: I was fed the usual Copy and paste link for chargeback information from seller university. EXTREMELY UNPROFESSIONAL REP: They clearly did not have any information to provide and spoke so incoherently while reading non stop from the Seller university article ignoring anything I tried to ask or simply did not understand that I WAS asking questions.
We do not get to represent ourselves in these disputes we have to rely on Amazon to stand up for us but we don't get a leg to stand on after 200 days
I'm sure this chargeback claim will go against us in metrics which is the most painful thing. but I doubt Ill even see a response
CASE
ID 18079690321
Order # 111-5029491-0985036
1 reply
Xander_Amazon
Given you already issued the refund, for future chargeback issues, you should try representing your case to the credit card company via Amazon. You can represent your case either on the Chargeback Claims page listed in the Performance menu in Seller Central, or by replying to the chargeback email you received from Amazon.
To help your appeal, provide the shipping date, the shipping method used, and any tracking information.
If you have any correspondence with the buyer, add that in your response to our notification.
Include as much information as possible in your initial response. If you don't provide a sufficient response, don't adhere to the Business Solutions Agreement, or the card issuer decides in favor of the cardholder, we will debit your account.
The final outcome can take up to 90 days (or longer in rare cases) from the date the charge was represented to the issuing bank. We will inform you of the outcome, via email, only if you are financially responsible for the chargeback. The email will outline the reasons why.
If you feel that you were debited for a chargeback in error, reply to the email. We will review your dispute. However, in the majority of cases, the issuing bank's decision is final and there is no recourse to appeal that decision.
