We are having the usual battle to get two Order Defect Rates removed from our A-Z claims despite us buying shipping through Amazon and shipping on time. In line with Amazons policy we should be protected from the defects:

"If you purchase Amazon’s Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims." (See https://sellercentral.amazon.co.uk/help/hub/reference/G200202220)

We have gone through all the routes before posting on here

We have

1.) appealed through the A-Z claim,

2.) Created Seller Support Cases

3.) Emailed Managing Director

If any forum mods can help as Winston did a few months ago it would be much appreciated

Order Nos 203-3496307-9849105 and 206-1410108-0847558

Case IDs 9736095282 and 9748987142

thankyou

@Maja_Amazon@Winston_Amazon@Julia_Amazon@Ezra_Amazon