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Seller_0ZNjZgrOrCQbA

Copyright Infringement by a seller in Spain - My images in the UK seller page

I have tried to report a copyright violation. Images of my products, which are being used without authorization by another seller in Spain

I have followed the processes indicated by Amazon to the letter. The case is accepted and the stolen images are temporarily removed from that Spanish seller's account. But, a couple of days later, they appear again. I don't know if this is because Amazon doesn't work, or because the seller can continue doing whatever he wants, with impunity.

The thing is, I have escalated the case several times since it was initially accepted. And Amazon doesn't seem to be doing much about it. This is very frustrating.

Is there a way to contact a person (not a robot!!) on Amazon Spain? Taking into account that my seller page is located in the United Kingdom, and I do not have a seller page in Spain?

I have reported the violation on Amazon UK, but they tell me that I should also do it on Amazon Spain. And, when I've done it, they don't seem to be very efficient either.

This is why I need to talk to a PERSON, preferably from the Amazon Brand Registry and Intellectual Property department. Can someone give me a phone number in Spain, or an email, where I can talk seriously with a manager...with a person??

The thing is that I cannot simply create a help case in my UK Seller Central page, because it would be dealt with by Amazon UK only. I need to be able to create a case, or request a call, so that it is Amazon SPAIN that I can talk to!

Can somebody help? Any thoughts on this nightmare would be much appreciated.

Thank you.

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Tags:Intellectual property infringements
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Seller_0ZNjZgrOrCQbA

Copyright Infringement by a seller in Spain - My images in the UK seller page

I have tried to report a copyright violation. Images of my products, which are being used without authorization by another seller in Spain

I have followed the processes indicated by Amazon to the letter. The case is accepted and the stolen images are temporarily removed from that Spanish seller's account. But, a couple of days later, they appear again. I don't know if this is because Amazon doesn't work, or because the seller can continue doing whatever he wants, with impunity.

The thing is, I have escalated the case several times since it was initially accepted. And Amazon doesn't seem to be doing much about it. This is very frustrating.

Is there a way to contact a person (not a robot!!) on Amazon Spain? Taking into account that my seller page is located in the United Kingdom, and I do not have a seller page in Spain?

I have reported the violation on Amazon UK, but they tell me that I should also do it on Amazon Spain. And, when I've done it, they don't seem to be very efficient either.

This is why I need to talk to a PERSON, preferably from the Amazon Brand Registry and Intellectual Property department. Can someone give me a phone number in Spain, or an email, where I can talk seriously with a manager...with a person??

The thing is that I cannot simply create a help case in my UK Seller Central page, because it would be dealt with by Amazon UK only. I need to be able to create a case, or request a call, so that it is Amazon SPAIN that I can talk to!

Can somebody help? Any thoughts on this nightmare would be much appreciated.

Thank you.

Tags:Intellectual property infringements
00
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1 reply
Reply
1 reply
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Sarah_Amzn

Hello @Seller_0ZNjZgrOrCQbA,

I'm Sarah with Amazon.

Have you tried to reach out to Seller Support about this issue?

If yes, could you please share the case ID?

Kind regards,

Sarah.

00
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Seller_0ZNjZgrOrCQbA

Copyright Infringement by a seller in Spain - My images in the UK seller page

I have tried to report a copyright violation. Images of my products, which are being used without authorization by another seller in Spain

I have followed the processes indicated by Amazon to the letter. The case is accepted and the stolen images are temporarily removed from that Spanish seller's account. But, a couple of days later, they appear again. I don't know if this is because Amazon doesn't work, or because the seller can continue doing whatever he wants, with impunity.

The thing is, I have escalated the case several times since it was initially accepted. And Amazon doesn't seem to be doing much about it. This is very frustrating.

Is there a way to contact a person (not a robot!!) on Amazon Spain? Taking into account that my seller page is located in the United Kingdom, and I do not have a seller page in Spain?

I have reported the violation on Amazon UK, but they tell me that I should also do it on Amazon Spain. And, when I've done it, they don't seem to be very efficient either.

This is why I need to talk to a PERSON, preferably from the Amazon Brand Registry and Intellectual Property department. Can someone give me a phone number in Spain, or an email, where I can talk seriously with a manager...with a person??

The thing is that I cannot simply create a help case in my UK Seller Central page, because it would be dealt with by Amazon UK only. I need to be able to create a case, or request a call, so that it is Amazon SPAIN that I can talk to!

Can somebody help? Any thoughts on this nightmare would be much appreciated.

Thank you.

30 views
1 reply
Tags:Intellectual property infringements
00
Reply
user profile
Seller_0ZNjZgrOrCQbA

Copyright Infringement by a seller in Spain - My images in the UK seller page

I have tried to report a copyright violation. Images of my products, which are being used without authorization by another seller in Spain

I have followed the processes indicated by Amazon to the letter. The case is accepted and the stolen images are temporarily removed from that Spanish seller's account. But, a couple of days later, they appear again. I don't know if this is because Amazon doesn't work, or because the seller can continue doing whatever he wants, with impunity.

The thing is, I have escalated the case several times since it was initially accepted. And Amazon doesn't seem to be doing much about it. This is very frustrating.

Is there a way to contact a person (not a robot!!) on Amazon Spain? Taking into account that my seller page is located in the United Kingdom, and I do not have a seller page in Spain?

I have reported the violation on Amazon UK, but they tell me that I should also do it on Amazon Spain. And, when I've done it, they don't seem to be very efficient either.

This is why I need to talk to a PERSON, preferably from the Amazon Brand Registry and Intellectual Property department. Can someone give me a phone number in Spain, or an email, where I can talk seriously with a manager...with a person??

The thing is that I cannot simply create a help case in my UK Seller Central page, because it would be dealt with by Amazon UK only. I need to be able to create a case, or request a call, so that it is Amazon SPAIN that I can talk to!

Can somebody help? Any thoughts on this nightmare would be much appreciated.

Thank you.

Tags:Intellectual property infringements
00
30 views
1 reply
Reply
user profile

Copyright Infringement by a seller in Spain - My images in the UK seller page

by Seller_0ZNjZgrOrCQbA

I have tried to report a copyright violation. Images of my products, which are being used without authorization by another seller in Spain

I have followed the processes indicated by Amazon to the letter. The case is accepted and the stolen images are temporarily removed from that Spanish seller's account. But, a couple of days later, they appear again. I don't know if this is because Amazon doesn't work, or because the seller can continue doing whatever he wants, with impunity.

The thing is, I have escalated the case several times since it was initially accepted. And Amazon doesn't seem to be doing much about it. This is very frustrating.

Is there a way to contact a person (not a robot!!) on Amazon Spain? Taking into account that my seller page is located in the United Kingdom, and I do not have a seller page in Spain?

I have reported the violation on Amazon UK, but they tell me that I should also do it on Amazon Spain. And, when I've done it, they don't seem to be very efficient either.

This is why I need to talk to a PERSON, preferably from the Amazon Brand Registry and Intellectual Property department. Can someone give me a phone number in Spain, or an email, where I can talk seriously with a manager...with a person??

The thing is that I cannot simply create a help case in my UK Seller Central page, because it would be dealt with by Amazon UK only. I need to be able to create a case, or request a call, so that it is Amazon SPAIN that I can talk to!

Can somebody help? Any thoughts on this nightmare would be much appreciated.

Thank you.

Tags:Intellectual property infringements
00
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Sarah_Amzn

Hello @Seller_0ZNjZgrOrCQbA,

I'm Sarah with Amazon.

Have you tried to reach out to Seller Support about this issue?

If yes, could you please share the case ID?

Kind regards,

Sarah.

00
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user profile
Sarah_Amzn

Hello @Seller_0ZNjZgrOrCQbA,

I'm Sarah with Amazon.

Have you tried to reach out to Seller Support about this issue?

If yes, could you please share the case ID?

Kind regards,

Sarah.

00
user profile
Sarah_Amzn

Hello @Seller_0ZNjZgrOrCQbA,

I'm Sarah with Amazon.

Have you tried to reach out to Seller Support about this issue?

If yes, could you please share the case ID?

Kind regards,

Sarah.

00
Reply
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