Amazon automatic responses
Hello support team, I have a problem with an authorization request, it is being rejected and the invoice meets all the requirements. My supplier is an official distributor of the brand. I purchased a total of 100 products from this brand, the invoice has the supplier's address, the supplier's name, my address and the supplier's contact information and they are still rejecting it.
Case16429919651
Amazon automatic responses
Hello support team, I have a problem with an authorization request, it is being rejected and the invoice meets all the requirements. My supplier is an official distributor of the brand. I purchased a total of 100 products from this brand, the invoice has the supplier's address, the supplier's name, my address and the supplier's contact information and they are still rejecting it.
Case16429919651
4 replies
Seller_MyXY4Myx9zVcR
Do you have a letter of authorization from the manufacturer giving you permission to sell their items on Amazon?
CR_Amazon
@Factory_OM
Hello there, my name is CR and wanted to hop in here. You have already received some great guidance above from fellow community members here. Unfortunately, I do not have access into the review or investigations that are team complete regarding your submitted information. However, I wanted to drop some resources below that I'd recommend reviewing as this will continue to be an issue otherwise.
- Guidelines to Sourcing
- Sourcing Playbook
- Invoice Requirements
- Letter of Authorization
- Responsible Sourcing Documentation Request Requirements
CR_Amazon
