Ongoing Issue with Scheduling Video Verification Calls | 21 cases opened
I am writing to escalate an ongoing issue that remains unresolved despite opening 21 cases over the past 60 days. I have been unable to schedule a video verification call using the link provided in the performance notification.
Here is a summary of the issue:
1. Every time I report the problem, I am asked to wait a few days. However, either nothing happens or I receive a new request to complete a video verification, which also includes an invalid link.
2. I have tried troubleshooting on my end, including opening the links in different browsers, clearing my browser history, and ensuring there are no local issues. Unfortunately, none of these steps have worked.
3. I have repeatedly shared screenshots and videos with the support team to demonstrate the problem. While I am told the issue is being escalated to the appropriate team, there has been no progress or resolution.
The support team has not provided meaningful assistance. I am repeatedly asked to wait, and eventually, the cases are closed without any resolution. This lack of resolution has left my account in limbo, causing significant frustration.
To provide additional context, I have attached:
1. A screenshot of the page I see when attempting to schedule the video verification.
2. A list of the most recent cases I’ve opened regarding this issue, detailed below:
- 27 November 2024, 11:45:14 AM GST, 10554457342, Pending Amazon Action, Why is my account still suspended?
- 25 November 2024, 12:02:02 PM GST, 10546743902, Your ‘Call Me Now’ Inquiry
- 21 November 2024, 01:51:35 PM GST, 10536564962, Questions regarding my Account Health
- 18 November 2024, 10:48:29 AM GST, 10523942672, Questions regarding my Account Health
- 14 November 2024, 12:40:56 PM GST, 10514183102, Your ‘Call Me Now’ Inquiry
- 08 November 2024, 07:27:07 AM GST, 10494974052
- 05 November 2024, 06:34:28 PM GST, 10486097682, Unable to complete the video verification - Sorry, session has expired.
I kindly request immediate assistance in resolving this matter. The delay in addressing this issue is causing significant disruption, and I would appreciate an urgent response from the appropriate team.
Thank you for your attention to this matter.
Ongoing Issue with Scheduling Video Verification Calls | 21 cases opened
I am writing to escalate an ongoing issue that remains unresolved despite opening 21 cases over the past 60 days. I have been unable to schedule a video verification call using the link provided in the performance notification.
Here is a summary of the issue:
1. Every time I report the problem, I am asked to wait a few days. However, either nothing happens or I receive a new request to complete a video verification, which also includes an invalid link.
2. I have tried troubleshooting on my end, including opening the links in different browsers, clearing my browser history, and ensuring there are no local issues. Unfortunately, none of these steps have worked.
3. I have repeatedly shared screenshots and videos with the support team to demonstrate the problem. While I am told the issue is being escalated to the appropriate team, there has been no progress or resolution.
The support team has not provided meaningful assistance. I am repeatedly asked to wait, and eventually, the cases are closed without any resolution. This lack of resolution has left my account in limbo, causing significant frustration.
To provide additional context, I have attached:
1. A screenshot of the page I see when attempting to schedule the video verification.
2. A list of the most recent cases I’ve opened regarding this issue, detailed below:
- 27 November 2024, 11:45:14 AM GST, 10554457342, Pending Amazon Action, Why is my account still suspended?
- 25 November 2024, 12:02:02 PM GST, 10546743902, Your ‘Call Me Now’ Inquiry
- 21 November 2024, 01:51:35 PM GST, 10536564962, Questions regarding my Account Health
- 18 November 2024, 10:48:29 AM GST, 10523942672, Questions regarding my Account Health
- 14 November 2024, 12:40:56 PM GST, 10514183102, Your ‘Call Me Now’ Inquiry
- 08 November 2024, 07:27:07 AM GST, 10494974052
- 05 November 2024, 06:34:28 PM GST, 10486097682, Unable to complete the video verification - Sorry, session has expired.
I kindly request immediate assistance in resolving this matter. The delay in addressing this issue is causing significant disruption, and I would appreciate an urgent response from the appropriate team.
Thank you for your attention to this matter.
29 replies
Micah_Amazon
Hello @Seller_QLQ1UT6FoPIgY,
Thank you for reaching out. My apologies on the frustration this has caused. It seems there may be some other underlying issues with your verification video calls. I appreciate you sharing the case IDs as well.
I will go ahead and review each case and respond back shortly with next steps.
Thanks again for your continued pateince.
Cheers,
Micah
Micah_Amazon
Hello @Seller_QLQ1UT6FoPIgY,
Thank you for your patience. I have reviewed each case and see that nothing has been finalized and that the issue is still pending. Due to this, I am going to submit an escalation on your behalf to get the video verification call completed.
Please make sure to continue to check notifications and respond to support when they reach out.
Please let me know if you have any further questions.
Cheers,
Micah
Seller_QLQ1UT6FoPIgY
My Amazon account on Singapore marketplace got deactivated, same email asking to complete the video verification which is impossible as I keep getting the page below.
