I've had an issue with an order that i'm trying to add a 100% restocking fee for. Basically, i have processed the refund twice now and the refund doesn't complete. After a day or so, it just goes back to a state where it looks like its not been refunded at all.

Customer sent back a completely different item, it was a really old, different model number but same brand item. ie the customer fancied an upgrade and bought the new and improved machine and sent their old one back. That should be a shoe in for a 100% restocking fee.

I reported the customer as violating return policies and i also raised a case due to the fact that i cant get this 100% restocking fee to stick. Amazon came back and told me to wait until it was auto refunded then raised a SAFE-T Claim. Why are we allowing customers to send back old items that were not sent to them, then give them a full refund and then make me have to go through the SAFE-T claim process? I'm telling Amazon that i've identified a customer trying to commit return fraud and all they want to do is wait for them to automatically refund the customer then have me raise a SAFE-T claim. This Customer Centric thing is allowing fraudsters to get away with these things so easily and then all it does is, the word gets around then next thing everyone is doing it!