Account deactivated due to related to another account which does not belongs to me
Hello dear seller,
My account was deactivated on 15-dec-23. Amazon found me related to another account in error, I have no rights and business relation to that account, the reason Amazon found me related is that I used a public Wi-Fi which was shared with that seller. I have appealed more than 15 times but nothing changed, Amazon wants me to submit the document to prove that I once owned that account. How can I submit such documents, if I never have any rights to them? I need help in this regard.
Account deactivated due to related to another account which does not belongs to me
Hello dear seller,
My account was deactivated on 15-dec-23. Amazon found me related to another account in error, I have no rights and business relation to that account, the reason Amazon found me related is that I used a public Wi-Fi which was shared with that seller. I have appealed more than 15 times but nothing changed, Amazon wants me to submit the document to prove that I once owned that account. How can I submit such documents, if I never have any rights to them? I need help in this regard.
6 replies
Seller_CW0P5hgbsiqWX
The reason this happens in most cases, is because you, or another person, opened their Amazon account on the same computing device. Through the cookies/tokens Amazon places in your computing device every time the account is accessed, it is easy for Amazon to check what accounts are being opened on what device. When two different accounts are recognized as being opened on the same computing device, they are both suspended. Do you know someone else whos account was also suspended?
Well, don’t use the appeal, Amazon Made A Mistake, because it will be rejected. Amazon knows the date, time, and IP Address both accounts were accessed and usually will not tell you. This is the key to coming back.
Think hard of where you accessed your account in the past few weeks. If you can tell Amazon in an appeal, where it happened (EX: I opened my account at Jim’s house to help him get started), and it matches what Amazon has on file, you will be back within a day. This was learned from personal experience.
Think it over.
Steve_Amazon
Hi @Seller_9Ppp8nxOXNiEk,
Steve from Amazon here, thank you for reaching out on the Forums, I know that these situations can be frustration. Below are some situations that you should consider when this situation arises.
- An issue could be occurring within a global store that you have signed up for or possibly not completed full registration in. Check the build international listings tool for more information on global stores associated with your account.
- It's possible that an old account has been created in the past and is inactive or deactivated. If you need assistance regaining access to an old account, please contact customer service.
- If both of the options above do not apply, you can appeal the decision and provide the proper documentation showing that there is no relation to the account in question. The appeal will be reviewed and a decision will be made.
Please review the below resources for more information on our multiple accounts policy and how to respond to violations.
Comply with Amazon’s Multiple Account policy
Address a Multiple Account Policy violation
Selling policies and seller code of conduct
I also recommend that you access the Account Health page and click the "Call me now" button to speak directly with the Account Health team.
Thanks,
Steve
