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Seller_2Hai1JKy2gyYu

How to Update Title/Description/Attributes for a Removed Product?

Hello,

I need help updating the title, description, or attributes of a product that was removed by Amazon due to a violation of restricted product policies.

I suspect that I mistakenly included a prohibited keyword somewhere because there are dozens of similar products still available for sale. I've been struggling with this issue for months.

I believe I need to update the product listing before resubmitting my reinstatement request. However, since the product is inactive and removed, I’m unable to make any changes.

Does anyone have a solution or workaround for this?

Thanks in advance for your help!

197 views
16 replies
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user profile
Seller_2Hai1JKy2gyYu

How to Update Title/Description/Attributes for a Removed Product?

Hello,

I need help updating the title, description, or attributes of a product that was removed by Amazon due to a violation of restricted product policies.

I suspect that I mistakenly included a prohibited keyword somewhere because there are dozens of similar products still available for sale. I've been struggling with this issue for months.

I believe I need to update the product listing before resubmitting my reinstatement request. However, since the product is inactive and removed, I’m unable to make any changes.

Does anyone have a solution or workaround for this?

Thanks in advance for your help!

10
197 views
16 replies
Reply
16 replies
user profile
Seller_UF4gsZAxQmgsk
In reply to: Seller_2Hai1JKy2gyYu’s post

Hi,

I have the same exact problem, the Account Health team closed my listing because of some words that are on longer allowed (with the mention that I'm selling this product for 2 years and it was fine until now).

I've tried to update the Title, Product Description and Bullet Points and the changes are not implemented. I've discussed with the Account Health team and they said that this is technical problem and should be solved by the Seller Support, but the seller support is not able to solve it for more than 5 weeks.

I've tried everything they said to do:

-updated via Catalogue Upload

-spent hours on the chat with a lot of guys and they even do the changes on their side and said to wait 24/48h for the updates to be implemented - nothing changed

-I've deleted the listing, waited 24h, re-uploaded the listing with the same SKU, it was loaded back with old values.

So, if any of you have any solution for this, please advise, as I'm trying to solve it and I get all the fantasy answers possible, but nothing works.

Not to mention that it was closed without any notification, after I was selling the product for 2 years.

Thank you!

00
user profile
Ezra_Amazon
In reply to: Seller_2Hai1JKy2gyYu’s post

Hi @Seller_2Hai1JKy2gyYu and @Seller_UF4gsZAxQmgsk,

Have you contacted Seller Support in order to assist you with the listing update as per compliance request? If yes, can you please share the case ID with me?

All the best, Ezra

00
user profile
Seller_UF4gsZAxQmgsk
In reply to: Seller_2Hai1JKy2gyYu’s post

Hi!

I wanted to check if you managed to solve your issue?

As I'm still being fed with anything but the solution.

Thanks :)

00
user profile
Seller_yn2kENnJmgC6X
In reply to: Seller_2Hai1JKy2gyYu’s post

I'm facing same issue currently - Amazon removed all product details / description while waiting for Compliance Docs. I've now had the documents approved, however when I try to reinsert the details / descriptions it's not updating. If anyone can help that would be much appreciated!

00
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user profile
Seller_2Hai1JKy2gyYu

How to Update Title/Description/Attributes for a Removed Product?

Hello,

I need help updating the title, description, or attributes of a product that was removed by Amazon due to a violation of restricted product policies.

I suspect that I mistakenly included a prohibited keyword somewhere because there are dozens of similar products still available for sale. I've been struggling with this issue for months.

I believe I need to update the product listing before resubmitting my reinstatement request. However, since the product is inactive and removed, I’m unable to make any changes.

Does anyone have a solution or workaround for this?

Thanks in advance for your help!

197 views
16 replies
10
Reply
user profile
Seller_2Hai1JKy2gyYu

How to Update Title/Description/Attributes for a Removed Product?

Hello,

I need help updating the title, description, or attributes of a product that was removed by Amazon due to a violation of restricted product policies.

I suspect that I mistakenly included a prohibited keyword somewhere because there are dozens of similar products still available for sale. I've been struggling with this issue for months.

I believe I need to update the product listing before resubmitting my reinstatement request. However, since the product is inactive and removed, I’m unable to make any changes.

Does anyone have a solution or workaround for this?

Thanks in advance for your help!

10
197 views
16 replies
Reply
user profile

How to Update Title/Description/Attributes for a Removed Product?

by Seller_2Hai1JKy2gyYu

Hello,

I need help updating the title, description, or attributes of a product that was removed by Amazon due to a violation of restricted product policies.

I suspect that I mistakenly included a prohibited keyword somewhere because there are dozens of similar products still available for sale. I've been struggling with this issue for months.

I believe I need to update the product listing before resubmitting my reinstatement request. However, since the product is inactive and removed, I’m unable to make any changes.

Does anyone have a solution or workaround for this?

Thanks in advance for your help!

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Seller_UF4gsZAxQmgsk
In reply to: Seller_2Hai1JKy2gyYu’s post

Hi,

I have the same exact problem, the Account Health team closed my listing because of some words that are on longer allowed (with the mention that I'm selling this product for 2 years and it was fine until now).

I've tried to update the Title, Product Description and Bullet Points and the changes are not implemented. I've discussed with the Account Health team and they said that this is technical problem and should be solved by the Seller Support, but the seller support is not able to solve it for more than 5 weeks.

I've tried everything they said to do:

-updated via Catalogue Upload

-spent hours on the chat with a lot of guys and they even do the changes on their side and said to wait 24/48h for the updates to be implemented - nothing changed

-I've deleted the listing, waited 24h, re-uploaded the listing with the same SKU, it was loaded back with old values.

So, if any of you have any solution for this, please advise, as I'm trying to solve it and I get all the fantasy answers possible, but nothing works.

Not to mention that it was closed without any notification, after I was selling the product for 2 years.

Thank you!

00
user profile
Ezra_Amazon
In reply to: Seller_2Hai1JKy2gyYu’s post

Hi @Seller_2Hai1JKy2gyYu and @Seller_UF4gsZAxQmgsk,

Have you contacted Seller Support in order to assist you with the listing update as per compliance request? If yes, can you please share the case ID with me?

All the best, Ezra

00
user profile
Seller_UF4gsZAxQmgsk
In reply to: Seller_2Hai1JKy2gyYu’s post

Hi!

I wanted to check if you managed to solve your issue?

As I'm still being fed with anything but the solution.

Thanks :)

00
user profile
Seller_yn2kENnJmgC6X
In reply to: Seller_2Hai1JKy2gyYu’s post

I'm facing same issue currently - Amazon removed all product details / description while waiting for Compliance Docs. I've now had the documents approved, however when I try to reinsert the details / descriptions it's not updating. If anyone can help that would be much appreciated!

00
Follow this discussion to be notified of new activity
user profile
Seller_UF4gsZAxQmgsk
In reply to: Seller_2Hai1JKy2gyYu’s post

Hi,

I have the same exact problem, the Account Health team closed my listing because of some words that are on longer allowed (with the mention that I'm selling this product for 2 years and it was fine until now).

I've tried to update the Title, Product Description and Bullet Points and the changes are not implemented. I've discussed with the Account Health team and they said that this is technical problem and should be solved by the Seller Support, but the seller support is not able to solve it for more than 5 weeks.

I've tried everything they said to do:

-updated via Catalogue Upload

-spent hours on the chat with a lot of guys and they even do the changes on their side and said to wait 24/48h for the updates to be implemented - nothing changed

-I've deleted the listing, waited 24h, re-uploaded the listing with the same SKU, it was loaded back with old values.

So, if any of you have any solution for this, please advise, as I'm trying to solve it and I get all the fantasy answers possible, but nothing works.

Not to mention that it was closed without any notification, after I was selling the product for 2 years.

Thank you!

00
user profile
Seller_UF4gsZAxQmgsk
In reply to: Seller_2Hai1JKy2gyYu’s post

Hi,

I have the same exact problem, the Account Health team closed my listing because of some words that are on longer allowed (with the mention that I'm selling this product for 2 years and it was fine until now).

I've tried to update the Title, Product Description and Bullet Points and the changes are not implemented. I've discussed with the Account Health team and they said that this is technical problem and should be solved by the Seller Support, but the seller support is not able to solve it for more than 5 weeks.

I've tried everything they said to do:

-updated via Catalogue Upload

-spent hours on the chat with a lot of guys and they even do the changes on their side and said to wait 24/48h for the updates to be implemented - nothing changed

-I've deleted the listing, waited 24h, re-uploaded the listing with the same SKU, it was loaded back with old values.

So, if any of you have any solution for this, please advise, as I'm trying to solve it and I get all the fantasy answers possible, but nothing works.

Not to mention that it was closed without any notification, after I was selling the product for 2 years.

Thank you!

00
Reply
user profile
Ezra_Amazon
In reply to: Seller_2Hai1JKy2gyYu’s post

Hi @Seller_2Hai1JKy2gyYu and @Seller_UF4gsZAxQmgsk,

Have you contacted Seller Support in order to assist you with the listing update as per compliance request? If yes, can you please share the case ID with me?

All the best, Ezra

00
user profile
Ezra_Amazon
In reply to: Seller_2Hai1JKy2gyYu’s post

Hi @Seller_2Hai1JKy2gyYu and @Seller_UF4gsZAxQmgsk,

Have you contacted Seller Support in order to assist you with the listing update as per compliance request? If yes, can you please share the case ID with me?

All the best, Ezra

00
Reply
user profile
Seller_UF4gsZAxQmgsk
In reply to: Seller_2Hai1JKy2gyYu’s post

Hi!

I wanted to check if you managed to solve your issue?

As I'm still being fed with anything but the solution.

Thanks :)

00
user profile
Seller_UF4gsZAxQmgsk
In reply to: Seller_2Hai1JKy2gyYu’s post

Hi!

I wanted to check if you managed to solve your issue?

As I'm still being fed with anything but the solution.

Thanks :)

00
Reply
user profile
Seller_yn2kENnJmgC6X
In reply to: Seller_2Hai1JKy2gyYu’s post

I'm facing same issue currently - Amazon removed all product details / description while waiting for Compliance Docs. I've now had the documents approved, however when I try to reinsert the details / descriptions it's not updating. If anyone can help that would be much appreciated!

00
user profile
Seller_yn2kENnJmgC6X
In reply to: Seller_2Hai1JKy2gyYu’s post

I'm facing same issue currently - Amazon removed all product details / description while waiting for Compliance Docs. I've now had the documents approved, however when I try to reinsert the details / descriptions it's not updating. If anyone can help that would be much appreciated!

00
Reply
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