Seller_FhfzIInmoIaYS
FBA Refund by Seller or Amazon
Hello,
If an item is FBA does Amazon manage a refund ? If the seller receives a message from the buyer asking, or indicating, a refund should the buyer be re-directed to Amazon or should the seller refund directly from their account ?
Tags:Refunds
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Seller_FhfzIInmoIaYS
FBA Refund by Seller or Amazon
Hello,
If an item is FBA does Amazon manage a refund ? If the seller receives a message from the buyer asking, or indicating, a refund should the buyer be re-directed to Amazon or should the seller refund directly from their account ?
2 replies
Seller_ginKiclb01hvT
For FBA Orders Amazon controls everything. Direct them to Amazon for all Customer Service, shipping and payment/refund queries.
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