Hello All,

I started a case for a customer who purchased items, claimed there were not suitable and returned old used items, we had not supplied. I have supplied images of the items returned to support my case. The case has been with Amazon for nearly 3 Months and every week all I get is 'Greetings, Thank you for your continued patience. We are currently researching your issue in partnership with the responsible team and will provide an update as soon as any additional information becomes available.

The value of the goods is around £800. Does anyone know how long Amazon take to resolve these kind of issues?