A-Z Guarantee claims...out of no where
Hi,
I monitor A-Z claims regularly and take action when one appears.....BUT like today I seem to occasionally get a batch of cases decided against me appearing on a single day despite these cases never appearing on my AZ claims page.
I am well withing my limits for such cases but this is frustrating - would rather resolve issues with customers before a claim decision required.
Does anyone have any ideas about where these "ghost" claims come from?
Regards
A-Z Guarantee claims...out of no where
Hi,
I monitor A-Z claims regularly and take action when one appears.....BUT like today I seem to occasionally get a batch of cases decided against me appearing on a single day despite these cases never appearing on my AZ claims page.
I am well withing my limits for such cases but this is frustrating - would rather resolve issues with customers before a claim decision required.
Does anyone have any ideas about where these "ghost" claims come from?
Regards
7 replies
Seller_d8YGbIjNqwFxn
These claims are ones that Amazon grant and close automatically without any involvement from you. You do not get the opportunity to work it out with the buyer.
Normally they do this when there is no tracking on the item or the tracking doesn't confirm delivery.
The customer normally needs to contact you before raising an A-Z so this is your chance to resolve it with the buyer.
You should be able to appeal these A-Z's though if they have been granted in error.
Seller_6A9BM76EEV5EG
I wonder this sometimes. Probably a way around Amazon keeping most of the buy it now boxes by keeping peoples account health down ;)
Seller_TRs8x2JRNgiPL
Yep they do it all the time. I had GPS data Proof of delivery. A photo of the door . Amazon still granted the a-z in favour of the customer. So they got a refund plus A £100 product for free. bloody joke
Seller_H04Prg9Nc0Td4
The best thing is to start a signature campaign against this destructive team and organize all the sellers, we need to unite against this system that harms us by making personal decisions that harm so many businesses, we lose both money and products. There are people who order your products as Fraud, steal the parts, use the product and damage it,
A to Z is just a Fraud team, and it is really the biggest danger for all sellers.
A-Z Guarantee claims...out of no where
Hi,
I monitor A-Z claims regularly and take action when one appears.....BUT like today I seem to occasionally get a batch of cases decided against me appearing on a single day despite these cases never appearing on my AZ claims page.
I am well withing my limits for such cases but this is frustrating - would rather resolve issues with customers before a claim decision required.
Does anyone have any ideas about where these "ghost" claims come from?
Regards
A-Z Guarantee claims...out of no where
Hi,
I monitor A-Z claims regularly and take action when one appears.....BUT like today I seem to occasionally get a batch of cases decided against me appearing on a single day despite these cases never appearing on my AZ claims page.
I am well withing my limits for such cases but this is frustrating - would rather resolve issues with customers before a claim decision required.
Does anyone have any ideas about where these "ghost" claims come from?
Regards
A-Z Guarantee claims...out of no where
Hi,
I monitor A-Z claims regularly and take action when one appears.....BUT like today I seem to occasionally get a batch of cases decided against me appearing on a single day despite these cases never appearing on my AZ claims page.
I am well withing my limits for such cases but this is frustrating - would rather resolve issues with customers before a claim decision required.
Does anyone have any ideas about where these "ghost" claims come from?
Regards
7 replies
7 replies
Seller_d8YGbIjNqwFxn
These claims are ones that Amazon grant and close automatically without any involvement from you. You do not get the opportunity to work it out with the buyer.
Normally they do this when there is no tracking on the item or the tracking doesn't confirm delivery.
The customer normally needs to contact you before raising an A-Z so this is your chance to resolve it with the buyer.
You should be able to appeal these A-Z's though if they have been granted in error.
Seller_6A9BM76EEV5EG
I wonder this sometimes. Probably a way around Amazon keeping most of the buy it now boxes by keeping peoples account health down ;)
Seller_TRs8x2JRNgiPL
Yep they do it all the time. I had GPS data Proof of delivery. A photo of the door . Amazon still granted the a-z in favour of the customer. So they got a refund plus A £100 product for free. bloody joke
Seller_H04Prg9Nc0Td4
The best thing is to start a signature campaign against this destructive team and organize all the sellers, we need to unite against this system that harms us by making personal decisions that harm so many businesses, we lose both money and products. There are people who order your products as Fraud, steal the parts, use the product and damage it,
A to Z is just a Fraud team, and it is really the biggest danger for all sellers.
Seller_d8YGbIjNqwFxn
These claims are ones that Amazon grant and close automatically without any involvement from you. You do not get the opportunity to work it out with the buyer.
Normally they do this when there is no tracking on the item or the tracking doesn't confirm delivery.
The customer normally needs to contact you before raising an A-Z so this is your chance to resolve it with the buyer.
You should be able to appeal these A-Z's though if they have been granted in error.
Seller_d8YGbIjNqwFxn
These claims are ones that Amazon grant and close automatically without any involvement from you. You do not get the opportunity to work it out with the buyer.
Normally they do this when there is no tracking on the item or the tracking doesn't confirm delivery.
The customer normally needs to contact you before raising an A-Z so this is your chance to resolve it with the buyer.
You should be able to appeal these A-Z's though if they have been granted in error.
Seller_6A9BM76EEV5EG
I wonder this sometimes. Probably a way around Amazon keeping most of the buy it now boxes by keeping peoples account health down ;)
Seller_6A9BM76EEV5EG
I wonder this sometimes. Probably a way around Amazon keeping most of the buy it now boxes by keeping peoples account health down ;)
Seller_TRs8x2JRNgiPL
Yep they do it all the time. I had GPS data Proof of delivery. A photo of the door . Amazon still granted the a-z in favour of the customer. So they got a refund plus A £100 product for free. bloody joke
Seller_TRs8x2JRNgiPL
Yep they do it all the time. I had GPS data Proof of delivery. A photo of the door . Amazon still granted the a-z in favour of the customer. So they got a refund plus A £100 product for free. bloody joke
Seller_H04Prg9Nc0Td4
The best thing is to start a signature campaign against this destructive team and organize all the sellers, we need to unite against this system that harms us by making personal decisions that harm so many businesses, we lose both money and products. There are people who order your products as Fraud, steal the parts, use the product and damage it,
A to Z is just a Fraud team, and it is really the biggest danger for all sellers.
Seller_H04Prg9Nc0Td4
The best thing is to start a signature campaign against this destructive team and organize all the sellers, we need to unite against this system that harms us by making personal decisions that harm so many businesses, we lose both money and products. There are people who order your products as Fraud, steal the parts, use the product and damage it,
A to Z is just a Fraud team, and it is really the biggest danger for all sellers.
