FBA shipment stuck at " Checked - in " from 2 weeks and on "Receiving status" with no on-hand available units
My shipment has been in "checked-in status" from more than 2 weeks now and the other shipment which was on "Receiving status" from weeks, it has the last update from 24th June 2024 and still it has no On-hand units available for sale and shows 0 available units. They are only available in future buyable units.
is this normal ? its been like more than 35 days for that specific listing. shows No problems or defects but still no new updates coming in from 2 weeks and no on hand units available. Buyers had bought units but its been stuck in the pending payment verification status from 2 weeks for the same listing.
who am i suppose to blame ?
FBA shipment stuck at " Checked - in " from 2 weeks and on "Receiving status" with no on-hand available units
My shipment has been in "checked-in status" from more than 2 weeks now and the other shipment which was on "Receiving status" from weeks, it has the last update from 24th June 2024 and still it has no On-hand units available for sale and shows 0 available units. They are only available in future buyable units.
is this normal ? its been like more than 35 days for that specific listing. shows No problems or defects but still no new updates coming in from 2 weeks and no on hand units available. Buyers had bought units but its been stuck in the pending payment verification status from 2 weeks for the same listing.
who am i suppose to blame ?
3 replies
Dominic_Amazon
Hi @Seller_SocNVdoK4Ua31,
Dominic from Amazon here, happy to provide additional info:
Receiving times can depend on a number of factors including time of the year. Usually around this time of year receiving times can increase. In addition to that, you can only request an investigation once the shipment is closed. In some cases the reconciliation date may be extended.
The final process itself has three steps:
- Delivered: Amazon has received information from the carrier that your shipment is ready for delivery, or that it was delivered to the fulfillment center facility yard but that the fulfillment center has not yet checked it in.
For small-parcel shipments, it can take up to four days for your shipment to move to Checked in status from your scheduled delivery date. For LTL and FTL shipments, it can take up to 10 days. During peak times, it may take longer. It’s unable to manually change the shipment status, as it is automatically updated to checked In status following up the fulfillment center dock receiving process.
- Occasionally, a shipment that has been delivered to the fulfillment center will not display as Delivered. This can occur because of information between the carrier and the fulfillment center not syncing.
- Checked in: The trailer your shipment is on has been moved from the facility yard to the dock door and is ready to be unloaded. Checked-in inventory has not yet been through the receiving process.
For small-parcel shipments, it can take up to two days to move from Checked in status to Receiving status. For LTL and FTL shipments, it can take up to nine days. During peak times, it may take longer. It’s unable to manually change the shipment status, as it is automatically updated to Receiving status following up the fulfillment center dock receiving process.
- Receiving: Amazon has started scanning your shipment ID labels. Units are available for sale as soon as they are received. However, because units may be sent to other fulfillment centers closer to customers, it can take up to 18 days for received units to be available for immediate shipping.
Not adhering to Amazon's packaging, prep, or shipping requirements may delay receiving. For more information, go to Packaging and prep requirements, Shipping and routing requirements, and Small parcel delivery to Amazon. Amazon cannot manually expedite the receiving progress for any shipment. Your shipment may keep in Receiving status longer than expected due to the inventory need to transship from Ship fulfillment center to storage fulfillment center.
Please let me know if you have any additional questions.
Best,
Dominic
