Can not find information about account deactivation
Hello!
I hope someone here could be kind enough to help. For the life of me, I can not figure out why my account is deactivated. I have been clicking around for an hour and find myself just going in circles.
Despite being deactivated, it says I have zero violations, and zero stats across the board. Going to "reactivate account" takes me to a page where I can file an appeal or reach out for help. The first button just resets the page and never gives me any options to make an appeal, and the second one, no matter what I say in the body of the message, just gives me the same automated response over and over again that to submit an appeal I have to go elsewhere.
Can't find a phone number or another contact. Can someone here help me figure out why I'm banned in the first place? I registered this account but never used it, so am at a loss.
Thank you!
Can not find information about account deactivation
Hello!
I hope someone here could be kind enough to help. For the life of me, I can not figure out why my account is deactivated. I have been clicking around for an hour and find myself just going in circles.
Despite being deactivated, it says I have zero violations, and zero stats across the board. Going to "reactivate account" takes me to a page where I can file an appeal or reach out for help. The first button just resets the page and never gives me any options to make an appeal, and the second one, no matter what I say in the body of the message, just gives me the same automated response over and over again that to submit an appeal I have to go elsewhere.
Can't find a phone number or another contact. Can someone here help me figure out why I'm banned in the first place? I registered this account but never used it, so am at a loss.
Thank you!
3 replies
Seller_kIukTwdhvntAp
"For the life of me, I can not figure out why my account is deactivated."
" it says I have zero violations, and zero stats across the board."
Many of the most serious problems do NOT show up in those sections. They are internal within various Amazon departments.
Find the suspension notice and POST THAT (the ENTIRE thing) but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for.
If it is a Section 3 violation for dropshipping anyone responding needs to see the language to determine if it included the 'death sentence' wording.
Were there other issues such as IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?
NOTE -- If it was for IP, RA, OA or dropshipping you will NOT get the products or the money in your account back because you have no chain of custody and proof of authenticity.
Seller_mSOku66YeEpDa
[Moderator Edit: removed personal solicitations]
April_Amazon
Hello @Seller_6ZmEo2lr71tvl,
I can definitely see how concerning this would be for you. As this issue may be from some time ago, I have reached out to an internal team for some assistance.
There will be an internal case opened to provide you with information.
I do not have a time frame for resolution but will notify you when I receive any updates. You should also receive a notification.
Thank you for your patience during this process.
Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
