Dear Amazon Seller Performance Team,

We are writing to appeal the recent A-Z Guarantee claim granted to the buyer in order ID: 701-2613709-9369829. As a long-standing seller on Amazon for over 8 years, we have consistently upheld the highest standards of customer service and have always issued refunds when a valid return is made. In this particular case, the buyer returned an item that was not what they purchased from us. The item returned was old, used, and not the correct product. Meanwhile, they kept the brand-new item we originally sent them. Despite this clear case of return fraud, the claim was granted in the buyer's favor, and we are now at a loss for both the product and the funds. We want to emphasize that we do not refuse returns without valid reason. If the correct item had been returned in sellable condition, we would have promptly processed the refund as per our usual policy. A quick look through our return history will show that we’ve always honored legitimate returns and processed refunds accordingly. Unfortunately, we’ve noticed an increasing trend of buyers abusing Amazon’s return and A-Z guarantee system, which is extremely disheartening for honest third-party sellers like us. We respectfully request that Amazon investigate this case further and consider reimbursing us for the loss due to return fraud. We also urge Amazon to implement more robust safeguards for sellers against these types of situations. It's becoming increasingly difficult to protect our business against customers who take advantage of these leniencies.Thank you for your time and understanding. We look forward to your fair review of this situation.