My account Deactivated I did not sell any product at all
I opened my account on Nov 21, 2020, and after adding the products for a week, the account was closed on Jan 8, 2021.
Knowing that I did not sell any product at all, I added the products from the Amazon platform, but I did not sell any product.
I submitted several objections and until now I have not been able to activate my store. Then the American store and then the Mexican store were closed
It was followed by the Japanese and Australian, then the United Arab Emirates and Singapore, which I sold to through drop shipping
Please help me with how to reactivate my accounts and find out what is required of me to reactivate closed accounts
@Ricardo_Amazon @Josh_Amazon
@Lucre_Amzn
My account Deactivated I did not sell any product at all
I opened my account on Nov 21, 2020, and after adding the products for a week, the account was closed on Jan 8, 2021.
Knowing that I did not sell any product at all, I added the products from the Amazon platform, but I did not sell any product.
I submitted several objections and until now I have not been able to activate my store. Then the American store and then the Mexican store were closed
It was followed by the Japanese and Australian, then the United Arab Emirates and Singapore, which I sold to through drop shipping
Please help me with how to reactivate my accounts and find out what is required of me to reactivate closed accounts
@Ricardo_Amazon @Josh_Amazon
@Lucre_Amzn
7 replies
Seller_iDMODRJVedjiw
Hi,
I’m sorry to hear about your account closures. To address this, I recommend the following:
1. Review the account deactivation notifications to understand the specific reasons for closure.
2. Gather all necessary documents (e.g., invoices, proof of identity, and business verification) to prepare for appeals.
3. Submit a detailed appeal for each account through Seller Support, clearly explaining your situation and actions to comply with Amazon policies.
4. If no progress is made, escalate your cases or reach out to @AmazonHelp for further assistance.
Persistence is key. Best of luck in resolving this issue!
Best regards,
April_Amazon
Hello @Seller_HvQleISfMFfeR,
We value your engagement through our Forum platform. Appealing an account deactivation can be extremely frustrating and confusing. I hope I am able to provide some relevant information to assist you.
I can offer general advice, but for specific guidance, please provide an ASIN, Case ID, or Performance Notification. With this information, I can consult our internal team and conduct a more thorough investigation of your situation.
I opened my account on Nov 21, 2020, and after adding the products for a week, the account was closed on Jan 8, 2021.
Knowing that I did not sell any product at all, I added the products from the Amazon platform, but I did not sell any product.
I submitted several objections and until now I have not been able to activate my store.
Thank you @Seller_iDMODRJVedjiw for supporting the Community. Especially with such great guidance.
As you explained, your account was closed before you ever sold anything. Is this related to specific ASIN's ? Is Amazon requesting invoices? Newer Sellers may not be aware of all the invoice requirements.
Please review: Invoice requirements for appealing a policy violation - this includes in part:
Other important considerations for your invoices:
- Any document you provide must be authentic and unaltered.
- You can remove pricing information from the invoices, but make sure that all other information is visible and clear.
- We might reach out to the supplier to verify your documents information and will always keep your suppliers’ information confidential.
- The invoice must be in PDFs (.pdf) or image files (.jpg, .png, or .gif) format.
- The invoice must document a completed and fulfilled transaction.
If invoices are being requested, it is important to understand what a complete and fulfilled transaction is. Your invoice should show the items were delivered to you and been paid in full. This effectively closes the transaction and makes it fully settled.
I do hope this information may help in understanding what may be needed for an appeal. To provide greater detail, please do reach back out and include a Case ID or ASIN.
I look forward to your response. Thank you for reaching out on the Forums.
April
Seller_HvQleISfMFfeR
Thank you very much for the answer
I have filed an appeal dozens of times, the first time, the last time was that I did not have any invoices, and the response was negative
Other times, I submitted invoices to the supplier that I will deal with in the coming days, along with pictures of the products, invoices, and a supplier document.
But it did not work for the appeals team
The answer is repeated in several forms, and I have not yet been able to activate my account
What's worse is that one day, one of my friends logged in to his seller's account while he was at my house via my home's Wi-Fi network.
After they closed my account due to the authenticity of the product, they closed my other friend’s account under the pretext of a relationship
This is a very negative experience with the Amazon seller platform
Please help solve these problems, thank you very much
@April_amazon @Ricardo_Amazon
@Josh_Amazon @Lucre_Amzn
