Request approval deny for a brand I own and that is already approved and sold on Amazon
I'm trying to edit a listing that was working well (we sold the item on Amazon in the past (Fullfilled by Amazon) under our brand name), but I can't edit any information for the product since I always get the "5665 : Request approval for *brand name*...".
When I try to "Request approval here by submitting an application ..", I get an email couple minutes later saying my request is deny.
How can my request be deny if Amazon is already selling the item (+ others) under our correct brand name ? We didn't change anything on the product. It's still the same product Amazon has been selling in the past.
Request approval deny for a brand I own and that is already approved and sold on Amazon
I'm trying to edit a listing that was working well (we sold the item on Amazon in the past (Fullfilled by Amazon) under our brand name), but I can't edit any information for the product since I always get the "5665 : Request approval for *brand name*...".
When I try to "Request approval here by submitting an application ..", I get an email couple minutes later saying my request is deny.
How can my request be deny if Amazon is already selling the item (+ others) under our correct brand name ? We didn't change anything on the product. It's still the same product Amazon has been selling in the past.
3 replies
Dougal_Amazon
Hello @Seller_PRbAyrKBI9583,
My name is Dougal from the Community Manager Team and I would be happy to assist, but I do need a bit more information to start reviewing what might be going on. Please, can you provide the case ID of the application denial?
Since you mention that you have sold this product in the past, is the ASIN currently in your Manage All Inventory dashboard?
Looking forward to assisting wherever I can.
Best, Dougal
