Unresolved support case since 17th January
I'm looking for some help from a moderator as I have an ongoing case which is getting nowhere.
One of our ASINS went into Hazmat Review in January, despite the fact that it is a simple wired headphone with no battery. Turns out the reason was due to someone else's conflicting information on the detail page. Tried to explain that we are the manufacturer and brand owner, but doesn't seem to make any difference. The inventory was "recycled" (destroyed) without warning. The incorrect detail page was supposedly corrected by SS.
At the same time ne of our distributors overseas is also experiencing issues with this ASIN, albeit for a slightly different reason and they are unable to sell the product and are pressuring us to get the problem resolved. After all, we are the manufacturer and should have some influence here (yeah right!).
Weeks and weeks go by with the team still investigating and no explanation given as to why it is taking so long.
I would be grateful if one of the Amazon moderators could take a look, the case ID is: 10716066252
Unresolved support case since 17th January
I'm looking for some help from a moderator as I have an ongoing case which is getting nowhere.
One of our ASINS went into Hazmat Review in January, despite the fact that it is a simple wired headphone with no battery. Turns out the reason was due to someone else's conflicting information on the detail page. Tried to explain that we are the manufacturer and brand owner, but doesn't seem to make any difference. The inventory was "recycled" (destroyed) without warning. The incorrect detail page was supposedly corrected by SS.
At the same time ne of our distributors overseas is also experiencing issues with this ASIN, albeit for a slightly different reason and they are unable to sell the product and are pressuring us to get the problem resolved. After all, we are the manufacturer and should have some influence here (yeah right!).
Weeks and weeks go by with the team still investigating and no explanation given as to why it is taking so long.
I would be grateful if one of the Amazon moderators could take a look, the case ID is: 10716066252
3 replies
Seller_ZVAz3d5lZuGid
For a moderator to see your post you MUST tag them in, they will never see it otherwise.
Seller_CTfqgyINkSmIw
Thank you, sorry I thought they randomly observed the chats, I've found a couple of moderators @Julia_Amazon @Ezra_Amazon and would be grateful for some assistance.
Unresolved support case since 17th January
I'm looking for some help from a moderator as I have an ongoing case which is getting nowhere.
One of our ASINS went into Hazmat Review in January, despite the fact that it is a simple wired headphone with no battery. Turns out the reason was due to someone else's conflicting information on the detail page. Tried to explain that we are the manufacturer and brand owner, but doesn't seem to make any difference. The inventory was "recycled" (destroyed) without warning. The incorrect detail page was supposedly corrected by SS.
At the same time ne of our distributors overseas is also experiencing issues with this ASIN, albeit for a slightly different reason and they are unable to sell the product and are pressuring us to get the problem resolved. After all, we are the manufacturer and should have some influence here (yeah right!).
Weeks and weeks go by with the team still investigating and no explanation given as to why it is taking so long.
I would be grateful if one of the Amazon moderators could take a look, the case ID is: 10716066252
Unresolved support case since 17th January
I'm looking for some help from a moderator as I have an ongoing case which is getting nowhere.
One of our ASINS went into Hazmat Review in January, despite the fact that it is a simple wired headphone with no battery. Turns out the reason was due to someone else's conflicting information on the detail page. Tried to explain that we are the manufacturer and brand owner, but doesn't seem to make any difference. The inventory was "recycled" (destroyed) without warning. The incorrect detail page was supposedly corrected by SS.
At the same time ne of our distributors overseas is also experiencing issues with this ASIN, albeit for a slightly different reason and they are unable to sell the product and are pressuring us to get the problem resolved. After all, we are the manufacturer and should have some influence here (yeah right!).
Weeks and weeks go by with the team still investigating and no explanation given as to why it is taking so long.
I would be grateful if one of the Amazon moderators could take a look, the case ID is: 10716066252
Unresolved support case since 17th January
I'm looking for some help from a moderator as I have an ongoing case which is getting nowhere.
One of our ASINS went into Hazmat Review in January, despite the fact that it is a simple wired headphone with no battery. Turns out the reason was due to someone else's conflicting information on the detail page. Tried to explain that we are the manufacturer and brand owner, but doesn't seem to make any difference. The inventory was "recycled" (destroyed) without warning. The incorrect detail page was supposedly corrected by SS.
At the same time ne of our distributors overseas is also experiencing issues with this ASIN, albeit for a slightly different reason and they are unable to sell the product and are pressuring us to get the problem resolved. After all, we are the manufacturer and should have some influence here (yeah right!).
Weeks and weeks go by with the team still investigating and no explanation given as to why it is taking so long.
I would be grateful if one of the Amazon moderators could take a look, the case ID is: 10716066252
3 replies
3 replies
Seller_ZVAz3d5lZuGid
For a moderator to see your post you MUST tag them in, they will never see it otherwise.
Seller_CTfqgyINkSmIw
Thank you, sorry I thought they randomly observed the chats, I've found a couple of moderators @Julia_Amazon @Ezra_Amazon and would be grateful for some assistance.
Seller_ZVAz3d5lZuGid
For a moderator to see your post you MUST tag them in, they will never see it otherwise.
Seller_ZVAz3d5lZuGid
For a moderator to see your post you MUST tag them in, they will never see it otherwise.
Seller_CTfqgyINkSmIw
Thank you, sorry I thought they randomly observed the chats, I've found a couple of moderators @Julia_Amazon @Ezra_Amazon and would be grateful for some assistance.
Seller_CTfqgyINkSmIw
Thank you, sorry I thought they randomly observed the chats, I've found a couple of moderators @Julia_Amazon @Ezra_Amazon and would be grateful for some assistance.
