Hello @Seller_EOGxR6VmeQPqj,

Thank you for posting your concerns with your account verification.

I am a new seller and I have uploaded a business license and it requires me to fill in my business Chinese name. I do not have a chinese name for my company and according to the law in hong kong, I only need to provide english name! If I type ''no'' in chinese, it got denied, it keeps saying ''the info entered does not match the submitted document'' I can't send email or chat cause it keeps auto replying me that I need to solve it. Amazon team can you help me!

So I can assist further, I would ask that you post your original deactivation notice so I am aware of why this situation occurred. I would also ask that you also show your most recent rejection notice so I can offer guidance on next steps.

Additionally, have you provide any additional documentation aside from your business license? Do you have a valid utility bill in your name and address that match your seller central account? I would suggest reviewing our seller identity verification help page for more on our requirements surrounding verification and documentation.

You also mentioned the system was requiring you to enter your business with a Chinese name, can you advise if this was during registration or during the current verification process?

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.