Seller account still deactivated after verification
Hi!
My account is still blocked after completing identity verification. I received a message from Amazon support stating that my account has been reactivated, but the main account page still shows a notification that my account is deactivated.
Please help me resolve this issue.
Below is a fragment of the email from Amazon support:
"We have reviewed the documents that you provided and were able to complete your verification process. You can now sign in to Seller Central and start selling on Amazon."
Seller account still deactivated after verification
Hi!
My account is still blocked after completing identity verification. I received a message from Amazon support stating that my account has been reactivated, but the main account page still shows a notification that my account is deactivated.
Please help me resolve this issue.
Below is a fragment of the email from Amazon support:
"We have reviewed the documents that you provided and were able to complete your verification process. You can now sign in to Seller Central and start selling on Amazon."
2 replies
Seller_LImVvUWeyiCfQ
Maybe check your Performance Notifications and under Account Health for anything there?
How long ago did you complete the identify verification and how long has it been since you received the reactivation notification?
Emet_Amazon
Hello @Seller_UTExqM5hh1bN0,
Thank you for posting your concerns with your account deactivation.
What type of situation did you encounter? Was this associated to INFORM, general identity verification for new accounts, a concern with illegal or potentially illegal activity? Depending on the situation we may need more information to confirm compliance. Can you provide your original deactivation notice so I can see the exact reason for this situation?
As this is associated with some type of verification, I have a few questions surrounding your account and information. When you registered your account and currently, did you utilize an address associated to your physical address? Does your documentation all reference the same name and address associated with the account owner and their physical address? Are you by any chance using a virtual address? So you are aware these cannot be fully verified and will be rejected or will cause more serious concerns down the road.
As requested by @Seller_LImVvUWeyiCfQ, when was this verification process completed originally and when did you advised the account was reactivated? Do you have any cases where you raised these concerns with our support teams? If you have a case, please provide the related case ID so I can look further into the situation or information provided.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
