Do they understand anything? Account deactivation 100% due to Canada Post Strike
I haven't sold or shipped a single product since the Canada Post strike. Other shipping companies are just too expensive.
So Amazon have de-activated my account. As we ship from the UK and number of orders were already in the pipeline as a result the order defect rate and risen to 2%. Under the circumstances this is not unexpected.
As we were responsible and stopped seller the "Pool" of orders that are considered for the metric reduces so the affected orders out-weigh the good orders and will increasing be the case.
Their whole metric system is designed with the assumption that all things can be avoided by the seller action.
Rock and a Hard Place. I'm sure a lot of sellers have found them selves between a rock and a hard place. REFUND and lose a S**t load of money or brave it out and desparately hope that Canada Post deliver before the customer loses patience and raises an A_Z.
Due to Amazon's pricing policy the margins are just not good enough to ride out these unexpected storms by refunding customers upfront.
Do they understand anything? Account deactivation 100% due to Canada Post Strike
I haven't sold or shipped a single product since the Canada Post strike. Other shipping companies are just too expensive.
So Amazon have de-activated my account. As we ship from the UK and number of orders were already in the pipeline as a result the order defect rate and risen to 2%. Under the circumstances this is not unexpected.
As we were responsible and stopped seller the "Pool" of orders that are considered for the metric reduces so the affected orders out-weigh the good orders and will increasing be the case.
Their whole metric system is designed with the assumption that all things can be avoided by the seller action.
Rock and a Hard Place. I'm sure a lot of sellers have found them selves between a rock and a hard place. REFUND and lose a S**t load of money or brave it out and desparately hope that Canada Post deliver before the customer loses patience and raises an A_Z.
Due to Amazon's pricing policy the margins are just not good enough to ride out these unexpected storms by refunding customers upfront.
1 reply
April_Amazon
Hello @Seller_6B2vRWCsMV57a,
Thanks for using the Forums to get in touch with us. I will try and provide some general guidance. For greater detail concerning your specific situation, please provide an ASIN, Case ID or Performance Notification. With that information and the help from an internal team, I am able to research in greater detail.
Could you please answer a few questions and then reply back with a case ID? I need to drill down a bit to be able to assist you.
- Is the Seller Account you have issues with in the US, in CA or a different Store all together, such as a UK Store?
- Are you able to provide a Case ID from the Store you are having issues with?
As we were responsible and stopped seller the "Pool" of orders that are considered for the metric reduces so the affected orders out-weigh the good orders and will increasing be the case.
Their whole metric system is designed with the assumption that all things can be avoided by the seller action.
I am not exactly sure what you are saying. You stopped the "pool" of orders to correct the metrics? If you are cancelling or holding orders for any reason, this will affect other metrics which in turn could cause account deactivation.
If your only violation issue is dealing with Canada Post, and you feel this is why your account is deactivated, could you please create a case and post it in this thread? This could mean you have Late Shipment Rate or maybe Pre-fulfillment Cancel Rate due to Canada Post.
Please review : Late shipment rate
I do wish to be able to assist you with your issues and concerns. I look forward to your reply with the Case ID and your explanation of which store you are concerned about.
I look forward to your response. Thank you for reaching out on the Forums.
April
