pending order
Dear team in the last 26 December i have received 23 order but every order are showing on pending.
2 replies
Seller_i6S8knzW6zU6Z
Hi @Seller_Gv9FOod3lCV6B,
Since your orders were placed on December 26th and today is January 1st, the pending status is likely due to the holiday period. While payment verification usually happens quickly, it can take longer during holidays and weekends when banking systems may be processing transactions more slowly.
According to the help pages (https://sellercentral.amazon.com/help/hub/reference/G201522280), payment verification can take up to 21 days, though it's usually much faster. Just wait for the orders to automatically change from "Pending" to "Unshipped" status - this should happen soon as regular business days resume.
Best regards, Michael
Christine_Amazon
@Seller_Gv9FOod3lCV6B
Christine here from Amazon forums.
Here are some of the most common reasons for orders being in pending status:
- Amazon has been unable to obtain authorization for the buyer's credit card.
- The buyer selected convenience store payment but hasn't completed the payment.
- For an FBA order, the buyer has qualified for free shipping and the order is waiting for all the order items to be gathered.
For an FBA order, if the order is for multiple items, but one item is out of stock. Even if Amazon chooses to divide the order and send the in-stock FBA Units, the order will still show pending status.
For Subscribe & Save deliveries, orders are placed several days before a customer’s upcoming delivery date to align subscription sign-up orders with the customer's weekly or monthly Subscribe & Save delivery date and to ensure that inventory is reserved for upcoming deliveries.
You can check more in the link below:
Christine.
