Seeking Help with Urgent Review and Escalation of Account Deactivation Appeal
Hello Fellow Sellers,
I am writing a discussion here as I submitted an appeal over four days ago for the deactivation of my seller account, and the associated ASIN B07YTVYGTY for our Cat Toy with Laser Pointer. As a small business, this deactivation has greatly impacted our operations. We have taken all necessary steps to ensure our product meets Amazon’s Restricted Products policy. This includes obtaining professional testing reports confirming that our laser pointer is a Class II device, which complies with Amazon’s safety guidelines. Additionally, we have provided invoices of this product.
We want to provide more documents, however we are unable to submit more information. Has anyone had the similar experience by known how long it will take for Amazon to review the appeal? Any way to escalate the process.
Thank you very much for your time, consideration, and support in this matter.
Warm regards,
Vivian Li
Seeking Help with Urgent Review and Escalation of Account Deactivation Appeal
Hello Fellow Sellers,
I am writing a discussion here as I submitted an appeal over four days ago for the deactivation of my seller account, and the associated ASIN B07YTVYGTY for our Cat Toy with Laser Pointer. As a small business, this deactivation has greatly impacted our operations. We have taken all necessary steps to ensure our product meets Amazon’s Restricted Products policy. This includes obtaining professional testing reports confirming that our laser pointer is a Class II device, which complies with Amazon’s safety guidelines. Additionally, we have provided invoices of this product.
We want to provide more documents, however we are unable to submit more information. Has anyone had the similar experience by known how long it will take for Amazon to review the appeal? Any way to escalate the process.
Thank you very much for your time, consideration, and support in this matter.
Warm regards,
Vivian Li
1 reply
Atlas_Amazon
Hello @Q_Vita_Homeware
I see you have already posted in the forums regarding this issue. We kindly ask that you continue your discussion on your other thread, and continue to provide updates there to avoid any confusion.
Respectfully,
Atlas
