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Seller_pF5gWPuJPtgFu

Account deactivated..need help

TaylorR_Amazon need help in closing new account so our primary acct gets activated. The old one got deactivated because it s a second account.

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3 replies
Tags:Deactivated
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Seller_pF5gWPuJPtgFu

Account deactivated..need help

TaylorR_Amazon need help in closing new account so our primary acct gets activated. The old one got deactivated because it s a second account.

Tags:Deactivated
00
36 views
3 replies
Reply
3 replies
user profile
Seller_LyYw7fQRKc5G7

Since sellers are allowed multiple accounts under specific circumstances, having a second account is not against policy, Opening a second account because the first one was suspended is against policy.

I recommend giving us more information so that we can offer you alternatives.

20
user profile
Emet_Amazon

Hello @Seller_pF5gWPuJPtgFu,

Thank you for posting your concerns with your account deactivation.

user profile
Seller_pF5gWPuJPtgFu
need help in closing new account so our primary acct gets activated. The old one got deactivated because it s a second account.
View post

Typically, the only reason an account will be deactivated is if there's a violation of the code of conduct policy for multiple accounts.

Here's a section from this help page on the policy:

You may only maintain one Seller Central account for each region in which you sell unless you have a legitimate business need to open a second account and all of your accounts are in good standing. If any of your accounts are not in good standing, we may deactivate all of your selling accounts until all accounts are in good standing.

Was there a lack of a business need or was the other store deactivated for something else? Additionally, I do not advise closing or attempting to close a deactivated store. First to successfully close a store it must be in an active status. Attempting to close a store that is deactivated may result in a loss of access to this store making the situation much more difficult.

user profile
Seller_LyYw7fQRKc5G7

Since sellers are allowed multiple accounts under specific circumstances, having a second account is not against policy, Opening a second account because the first one was suspended is against policy.

I recommend giving us more information so that we can offer you alternatives.

View post

As mentioned by @Seller_LyYw7fQRKc5G7, there could be a number of different situations that have occurred, I would suggest providing additional information surrounding your situation so that myself and the community can offer further guidance.

I am additionally passing your information to the account health support team who will attempt to contact you by phone to discuss this further.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.

10
user profile
Cade_Amazon

Hello @Seller_pF5gWPuJPtgFu,

I hope all is well.

I wanted to reach and see if there were any updates to your account? The seller forums team community and I are here to help.

Best wishes,

Cade

00
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user profile
Seller_pF5gWPuJPtgFu

Account deactivated..need help

TaylorR_Amazon need help in closing new account so our primary acct gets activated. The old one got deactivated because it s a second account.

36 views
3 replies
Tags:Deactivated
00
Reply
user profile
Seller_pF5gWPuJPtgFu

Account deactivated..need help

TaylorR_Amazon need help in closing new account so our primary acct gets activated. The old one got deactivated because it s a second account.

Tags:Deactivated
00
36 views
3 replies
Reply
user profile

Account deactivated..need help

by Seller_pF5gWPuJPtgFu

TaylorR_Amazon need help in closing new account so our primary acct gets activated. The old one got deactivated because it s a second account.

Tags:Deactivated
00
36 views
3 replies
Reply
3 replies
3 replies
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user profile
Seller_LyYw7fQRKc5G7

Since sellers are allowed multiple accounts under specific circumstances, having a second account is not against policy, Opening a second account because the first one was suspended is against policy.

I recommend giving us more information so that we can offer you alternatives.

20
user profile
Emet_Amazon

Hello @Seller_pF5gWPuJPtgFu,

Thank you for posting your concerns with your account deactivation.

user profile
Seller_pF5gWPuJPtgFu
need help in closing new account so our primary acct gets activated. The old one got deactivated because it s a second account.
View post

Typically, the only reason an account will be deactivated is if there's a violation of the code of conduct policy for multiple accounts.

Here's a section from this help page on the policy:

You may only maintain one Seller Central account for each region in which you sell unless you have a legitimate business need to open a second account and all of your accounts are in good standing. If any of your accounts are not in good standing, we may deactivate all of your selling accounts until all accounts are in good standing.

Was there a lack of a business need or was the other store deactivated for something else? Additionally, I do not advise closing or attempting to close a deactivated store. First to successfully close a store it must be in an active status. Attempting to close a store that is deactivated may result in a loss of access to this store making the situation much more difficult.

user profile
Seller_LyYw7fQRKc5G7

Since sellers are allowed multiple accounts under specific circumstances, having a second account is not against policy, Opening a second account because the first one was suspended is against policy.

I recommend giving us more information so that we can offer you alternatives.

View post

As mentioned by @Seller_LyYw7fQRKc5G7, there could be a number of different situations that have occurred, I would suggest providing additional information surrounding your situation so that myself and the community can offer further guidance.

I am additionally passing your information to the account health support team who will attempt to contact you by phone to discuss this further.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.

10
user profile
Cade_Amazon

Hello @Seller_pF5gWPuJPtgFu,

I hope all is well.

I wanted to reach and see if there were any updates to your account? The seller forums team community and I are here to help.

Best wishes,

Cade

00
Follow this discussion to be notified of new activity
user profile
Seller_LyYw7fQRKc5G7

Since sellers are allowed multiple accounts under specific circumstances, having a second account is not against policy, Opening a second account because the first one was suspended is against policy.

I recommend giving us more information so that we can offer you alternatives.

20
user profile
Seller_LyYw7fQRKc5G7

Since sellers are allowed multiple accounts under specific circumstances, having a second account is not against policy, Opening a second account because the first one was suspended is against policy.

I recommend giving us more information so that we can offer you alternatives.

20
Reply
user profile
Emet_Amazon

Hello @Seller_pF5gWPuJPtgFu,

Thank you for posting your concerns with your account deactivation.

user profile
Seller_pF5gWPuJPtgFu
need help in closing new account so our primary acct gets activated. The old one got deactivated because it s a second account.
View post

Typically, the only reason an account will be deactivated is if there's a violation of the code of conduct policy for multiple accounts.

Here's a section from this help page on the policy:

You may only maintain one Seller Central account for each region in which you sell unless you have a legitimate business need to open a second account and all of your accounts are in good standing. If any of your accounts are not in good standing, we may deactivate all of your selling accounts until all accounts are in good standing.

Was there a lack of a business need or was the other store deactivated for something else? Additionally, I do not advise closing or attempting to close a deactivated store. First to successfully close a store it must be in an active status. Attempting to close a store that is deactivated may result in a loss of access to this store making the situation much more difficult.

user profile
Seller_LyYw7fQRKc5G7

Since sellers are allowed multiple accounts under specific circumstances, having a second account is not against policy, Opening a second account because the first one was suspended is against policy.

I recommend giving us more information so that we can offer you alternatives.

View post

As mentioned by @Seller_LyYw7fQRKc5G7, there could be a number of different situations that have occurred, I would suggest providing additional information surrounding your situation so that myself and the community can offer further guidance.

I am additionally passing your information to the account health support team who will attempt to contact you by phone to discuss this further.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.

10
user profile
Emet_Amazon

Hello @Seller_pF5gWPuJPtgFu,

Thank you for posting your concerns with your account deactivation.

user profile
Seller_pF5gWPuJPtgFu
need help in closing new account so our primary acct gets activated. The old one got deactivated because it s a second account.
View post

Typically, the only reason an account will be deactivated is if there's a violation of the code of conduct policy for multiple accounts.

Here's a section from this help page on the policy:

You may only maintain one Seller Central account for each region in which you sell unless you have a legitimate business need to open a second account and all of your accounts are in good standing. If any of your accounts are not in good standing, we may deactivate all of your selling accounts until all accounts are in good standing.

Was there a lack of a business need or was the other store deactivated for something else? Additionally, I do not advise closing or attempting to close a deactivated store. First to successfully close a store it must be in an active status. Attempting to close a store that is deactivated may result in a loss of access to this store making the situation much more difficult.

user profile
Seller_LyYw7fQRKc5G7

Since sellers are allowed multiple accounts under specific circumstances, having a second account is not against policy, Opening a second account because the first one was suspended is against policy.

I recommend giving us more information so that we can offer you alternatives.

View post

As mentioned by @Seller_LyYw7fQRKc5G7, there could be a number of different situations that have occurred, I would suggest providing additional information surrounding your situation so that myself and the community can offer further guidance.

I am additionally passing your information to the account health support team who will attempt to contact you by phone to discuss this further.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.

10
Reply
user profile
Cade_Amazon

Hello @Seller_pF5gWPuJPtgFu,

I hope all is well.

I wanted to reach and see if there were any updates to your account? The seller forums team community and I are here to help.

Best wishes,

Cade

00
user profile
Cade_Amazon

Hello @Seller_pF5gWPuJPtgFu,

I hope all is well.

I wanted to reach and see if there were any updates to your account? The seller forums team community and I are here to help.

Best wishes,

Cade

00
Reply
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