Why is my account at risk because of 1 petty negative comment?
I'm just a small scale artist selling my work on Amazon but recently because one item was a day late I have negative feedback from this person given before he even contacted me and his subsequent message was titled 'where's my stuff'. I am now on a warning as my account is showing a 2.7% rather than the 1% required and being threatened with my account being closed.
I am unable to report the feedback as it doesn't meet Amazon's criteria.
What do I do in this situation?
Thanks.
Why is my account at risk because of 1 petty negative comment?
I'm just a small scale artist selling my work on Amazon but recently because one item was a day late I have negative feedback from this person given before he even contacted me and his subsequent message was titled 'where's my stuff'. I am now on a warning as my account is showing a 2.7% rather than the 1% required and being threatened with my account being closed.
I am unable to report the feedback as it doesn't meet Amazon's criteria.
What do I do in this situation?
Thanks.
2 replies
Seller_ZVAz3d5lZuGid
Ignore it - it is unlikely you'll be deactivated for just one slight misdemeanor. Amazon's "where's my stuff" message is (IMO) terrible - who of us would speak like that to a customer ?!
