Every order going into payment verification for extended time
HI I sell higher dollar items $350-$600.
Every single order does not process payment verification for multiple days. It's hard to believe that 20+ customers have payment issues with their credit cards. This is a horrible experience, I've had multiple people reach out complaining that their prime order is not getting there on the promised prime date and have had numerous people cancel and refund orders. The whole point of doing FBA was to provide customers a fast reliable shipping option. So far that has not been the case.
What can be done to improve this? So far purchasing from Amazon is the most unreliable channel we sell on and the last I would recommend any buyer use. Do higher dollar purchases have a more stringent payment process that takes longer? None of this makes any sense.
Every order going into payment verification for extended time
HI I sell higher dollar items $350-$600.
Every single order does not process payment verification for multiple days. It's hard to believe that 20+ customers have payment issues with their credit cards. This is a horrible experience, I've had multiple people reach out complaining that their prime order is not getting there on the promised prime date and have had numerous people cancel and refund orders. The whole point of doing FBA was to provide customers a fast reliable shipping option. So far that has not been the case.
What can be done to improve this? So far purchasing from Amazon is the most unreliable channel we sell on and the last I would recommend any buyer use. Do higher dollar purchases have a more stringent payment process that takes longer? None of this makes any sense.
1 reply
Bryce_Amazon
Good afternoon,
"The most common reasons for orders being in pending status:
- Amazon has been unable to obtain authorization for the buyer's credit card.
- The buyer selected convenience store payment but hasn't completed the payment.
- For an FBA order, the buyer has qualified for free shipping and the order is waiting for all the order items to be gathered.
- For an FBA order, if the order is for multiple items, but one item is out of stock. Even if Amazon chooses to divide the order and send the in-stock FBA Units, the order will still show pending status.
- For Subscribe & Save deliveries, orders are placed several days before a customer’s upcoming delivery date to align subscription sign-up orders with the customer's weekly or monthly Subscribe & Save delivery date and to ensure that inventory is reserved for upcoming deliveries."
You can confirm this information in the link below:
It sounds like for these orders its taking some time to authorize the buyer's credit card. Having said that, if it's happening for every single order I recommend reaching out to Seller Support and requesting additional review. Let me know if you've already done so!
- Bryce
