IP Trademark on items with Supplier/Trademark LOA
I have a LOA from my supplier with an authorization to sell a licensed product. Both the Licensor and licensee have issued me a LOA that explicitly states I can sell these items. I've crafted the LOA with the 5 needed terms and followed the standard as amazon has outlined.
I continue to get these items flagged in my account health and then I go through numerous circles with Seller Support. Should be an open and shut approval but it's constant back and forth especially when I list new products from the brand.
Anyone have the same issue or is someone able to help from Support?
@LeviDylan_Amazon@Nano_Amazon
IP Trademark on items with Supplier/Trademark LOA
I have a LOA from my supplier with an authorization to sell a licensed product. Both the Licensor and licensee have issued me a LOA that explicitly states I can sell these items. I've crafted the LOA with the 5 needed terms and followed the standard as amazon has outlined.
I continue to get these items flagged in my account health and then I go through numerous circles with Seller Support. Should be an open and shut approval but it's constant back and forth especially when I list new products from the brand.
Anyone have the same issue or is someone able to help from Support?
@LeviDylan_Amazon@Nano_Amazon
5 replies
Seller_4zBzdtgCyS9EI
EVERYONE.
Spend some time in the forum every week and stay on top of things...
Sandy_Amazon
Hello @Seller_X7HbSSC9eFBEl
My name is Sandy from the Community Manager team.
Would you please send me a case ID with support on this topic? I would like to investigate and see if I can provide insights or escalate to certain teams.
Thank you!
Sandy
Sandy_Amazon
Hello @Seller_X7HbSSC9eFBEl
This is Sandy back with updates after speaking to the specialist team.
The team has investigated and confirmed that you have been instructed correctly on next steps in case 15824398051.
Please continue to work through this case with the support rep.
best,
Sandy
