Approved for GTIN Exemption, Brand Changed, Account Deactivated
Hey, so my issue is actually incredibly weird and I'm not even sure how it got to this point but I will do my best to explain what has happened and what's going on for some possible clarity.
I had a listing which was basically Pokemon cards under the brand "Generic". I tried to use the word Pokemon in the listing and it was flagged for intellectual property (just a warning at the time) so I removed all wording relating to "Pokemon" from the listing & it was good to go.
I was then approved for a GTIN exemption to create new ASINs under the Brand Pokemon and I thought
"Why not ask Customer Service if I can get my current ASINs moved to Pokemon since I was approved for the exemption"
I get on CS, and I spoke to an extremely kind gentleman by the name of Vivek who helped me move my ASINs to the brand Pokemon. I asked him;
"Can I use the word "Pokemon" in my listings now since we were able to change the Brands to Pokemon?"
to which he replied;
"Yes"
I updated my listing to have this wording, and to my surprise - even under the brand Pokemon, the listing was flagged for IP and my account was deactivated.
I stated the issue in an appeal and apologized for anything I may have done wrong mistakenly, and my current appeal has been under review for a whopping 4 days now.
I have all of the case logs and evidence proving I was approved for the GTIN exemption, but when I try to talk to Seller Support, they're saying my application was rejected. I am just extremely confused at this point to be honest, and I would love to continue to try to provide more information regarding my business/product to Amazon Support, but I can't add more than 1 appeal at a time, and it's been extremely difficult with the prolongued appeal review (4 complete days now).
This is indeed an extremely odd situation to be in, and I feel almost helpless at this point with no one to turn to except for deactivated account Seller Support who just tells me to "Wait".
Approved for GTIN Exemption, Brand Changed, Account Deactivated
Hey, so my issue is actually incredibly weird and I'm not even sure how it got to this point but I will do my best to explain what has happened and what's going on for some possible clarity.
I had a listing which was basically Pokemon cards under the brand "Generic". I tried to use the word Pokemon in the listing and it was flagged for intellectual property (just a warning at the time) so I removed all wording relating to "Pokemon" from the listing & it was good to go.
I was then approved for a GTIN exemption to create new ASINs under the Brand Pokemon and I thought
"Why not ask Customer Service if I can get my current ASINs moved to Pokemon since I was approved for the exemption"
I get on CS, and I spoke to an extremely kind gentleman by the name of Vivek who helped me move my ASINs to the brand Pokemon. I asked him;
"Can I use the word "Pokemon" in my listings now since we were able to change the Brands to Pokemon?"
to which he replied;
"Yes"
I updated my listing to have this wording, and to my surprise - even under the brand Pokemon, the listing was flagged for IP and my account was deactivated.
I stated the issue in an appeal and apologized for anything I may have done wrong mistakenly, and my current appeal has been under review for a whopping 4 days now.
I have all of the case logs and evidence proving I was approved for the GTIN exemption, but when I try to talk to Seller Support, they're saying my application was rejected. I am just extremely confused at this point to be honest, and I would love to continue to try to provide more information regarding my business/product to Amazon Support, but I can't add more than 1 appeal at a time, and it's been extremely difficult with the prolongued appeal review (4 complete days now).
This is indeed an extremely odd situation to be in, and I feel almost helpless at this point with no one to turn to except for deactivated account Seller Support who just tells me to "Wait".
Seller_kFqn4WvdxnEjS
I've added further proof Here
(Thread was locked by Support due to this one being opened)
21 replies
Seller_kFqn4WvdxnEjS
Here is a screenshot of the approval email for the GTIN exemption:
Seller_OvL8C4BJWiuS9
Your issue is that Amazon CS doesn't know what they are talking about half the time, ASIN's (from my understanding) can't be moved to a new brand, they have to be re-created and you can't sell Pokémon anything unless you have authorization from Pokémon.
Seller_rI7BZIczK8iAC
That was a violation. Lucky you - your account was not suspended.
That was a violation. Lucky you - your account was not suspended.
That was
1. a glitch in the system. For branded products a "GTIN exemption" is not possible.
2. a violation because you are not the brand owner of "Pokemon" nor do you have a letter of authorization. That was a violation. Lucky you - your account was not suspended.
I can't believe that. That's a blattant violation (with the help of a ss rep - how you say). Lucky you - your account was not suspended.
FINALLY! Something in all the story was working correctly. No more Lucky you - your account was suspended!
BIG SORRY. Your story sounds so unbelievable I don't know if I want to believe it.....
LeviDylan_Amazon
Hello @Seller_kFqn4WvdxnEjS,
Thank you for posting concerns with your account deactivation here on the Forums. The community has provided you with accurate and invaluable guidance on this topic, I urge you to review what they have shared.
From the information you have shared so far, I see that your account has been deactivated for intellectual property concerns and you have questions about what your next steps look like and why the appeal has taken some time to review.
First, I would like to touch on the deactivation itself and viable appeal options. Typically, you will be asked to submit an explanation or take a questionnaire, accounting what the root cause of the issue was, how you have addressed the concerns and how you will prevent this from happening in the future. You may be asked to supply supporting evidence that your corrective actions have been implemented. If you have a letter of authorization from the brand in question, issued to you, that grants you permission to utilize their intellectual property, I suggest to submit that as well. If the appeal does not address the root cause and supply evidence that this concern will not occur again, it may be rejected.
Can you share what you have submitted in your appeal that is pending? Were you asked to fill out the questionnaire?
When it comes to the time it has taken for the appeal to be reviewed, please note that the number of submissions can cause delays in resolution times. I suggest to continue to monitor you performance notifications and emails for follow-up information about your appeal.
Once you have reviewed the information and questions above, please feel free to respond here. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller_kFqn4WvdxnEjS
Hey @Atlas_Amazon, during the time of the IP violation - the listing was under the brand Pokemon, not "Generic".
I was also approved for a GTIN exemption/catalog authorization moments before the brand was changed internally.
Not only that, but I was also given permission by an Amazon rep to use the term Pokemon on the listing as well..
I'm confused as to why all of my appeals are still declined due to these facts. And if anything, I have stated multiple times in the appeal process that I am more than willing to stop selling this ASIN/Pokemon in general on Amazon - yet my store is still deactivated.
I understand the situation regarding the LoA, and honestly - I really don't think that's the biggest issue in the appeal process. No one who is selling Pokemon on Amazon right now can get an LoA from Pokemon even if they tried - and if they did.. It's fraudulent.
Seller_kFqn4WvdxnEjS
I've added further proof Here
(Thread was locked by Support due to this one being opened)
