Why are cubiscan requests measurements in inches and lb not cm and kg?
Is anyone else consistently frustrated that Amazon UK holds measurements in cm and kg but the cubiscan screen demands measurements in inches and lb?
It’s absolutely base level of coding to either make measurements market specific or put a option box for metric or imperial.
Screen shots attached, who signed off on this at development / testing level.
If we did things like this to our customers Amazon would ban us from the platform.
Yet another example of rolling out features which are not tested / robust or listening to user feedback.
Many of us spend a lot of our day trying to put up with what’s become a really bad system in a lot of places. Just in the last week I’ve experienced the cubiscan issue and the issue where Evri labels are given for prime that are unscannable due to the drop off / collection issue.
You are one of the best resourced companies in the world, it’s shameful how bad the implementation of what should be very basic code behind the scenes to resolve these issues and make sellers (who are your customers) lives much easier. As your mantra goes “start with the customer and work back”
Why are cubiscan requests measurements in inches and lb not cm and kg?
Is anyone else consistently frustrated that Amazon UK holds measurements in cm and kg but the cubiscan screen demands measurements in inches and lb?
It’s absolutely base level of coding to either make measurements market specific or put a option box for metric or imperial.
Screen shots attached, who signed off on this at development / testing level.
If we did things like this to our customers Amazon would ban us from the platform.
Yet another example of rolling out features which are not tested / robust or listening to user feedback.
Many of us spend a lot of our day trying to put up with what’s become a really bad system in a lot of places. Just in the last week I’ve experienced the cubiscan issue and the issue where Evri labels are given for prime that are unscannable due to the drop off / collection issue.
You are one of the best resourced companies in the world, it’s shameful how bad the implementation of what should be very basic code behind the scenes to resolve these issues and make sellers (who are your customers) lives much easier. As your mantra goes “start with the customer and work back”
8 replies
Seller_7VbclcPFFRTnc
No doubt its just copied across from US help pages
Have you given feedback on it as that’s probably more productive than a post on here
Seller_77IcbQKVGdZo0
Its been like this for a while now and they don’t seem to have any interest in correcting this.
The cynic in me thinks it is to deter people from putting in remeasurement requests. More likely they just haven’t realised that the UK operates in CM and grams.
Seller_KM2No8jybV32S
Just nudging this back up in recognition of either Amazon’s lack of care or incompetence.
Just put some remeasurments through. Still asking for them in inches and lb on the UK site.
What do your debug team actually do Amazon?
Seller_DTufFoxJuMU0M
What annoys me isn’t that it is in cm and inches, but that there is obviously a tolerance, which is set too high.
I only sell greeting cards, none of them are over 1cm thick (or high as Amazon calls them) even the ones with 3d embellishments and sequins/beads would be lucky to pass the 5mm mark.
However Amazon regularly measure them at over 1cm, sometimes over 2cm! When I request a remeasurement and tell them that the card actually measures 0.2 inches, and not the 0.6 inches it says it does, it tells me that the measurements are correct and won’t let me put through an automated request
While it may only be 0.4 inches that is actually 1cm, and can mean the produce is in the wrong weight band… while 20p might not seem like that, it adds up very fast on a popular item!
I really wish they’d see that automation isn’t worth the time and effort, and a decently paid human with half a brain cell and a bit of training, could do the job correctly the first time!
