Hi @Spencer_Amazon,

I hope you're doing well.

I'm reaching out to request your urgent assistance regarding a critical issue affecting our Amazon store. Five days ago, on 15 May 2025 we noticed that the Buy Box/Featured Offer disappeared from all ASINs in our catalog for my Amazon uk, and this issue has persisted. Currently, our Featured Offer rate has dropped to just 3%.

We contacted Seller Support multiple times and were informed that our account is not eligible for the Featured Offer/Buy Box. However, this explanation seems inconsistent with the current state of our account:

Our Account Health Rating is approximately 900, well within the healthy range.

Our Order Defect Rate and Invoice Defect Rate are under control.

We use "Amazon Shipping " to ensure the fastest and most reliable shipping service.

We have not made any recent changes to product pricing.

Given these factors, we are unable to understand why our listings are being excluded from the Featured Offer. Our catalog includes approximately 13,862 listings, and this issue is having a significant impact on our business performance.

To assist in your investigation, I have included the Parent ASINs for our top 100 listings below. We would greatly appreciate your support in resolving this matter as soon as possible.

List of Top 100 Parent Asin:

B099BG5G49

B00UG7WDQ6

B08BPGN98K

B07YNDS25Y

B0C9JBS6NZ

B0DZ6RK16G

B0DP9ZD5G4

B07WKJFGJ3

B076739LVF

B0CZXW8QK7

B0BRGJRCWT

B0BTJ1RF82

B0F6YJ8C96

B09L588FXS

B0992J2P2V

B0C6V27FL2

B081TTR97W

B0DXD29KTY

B09F9KS4Y2

B0DVGX9KZM

B011J5ARXE

B09CV5VZBL

B077Z99YH9

B0DYVGDKD2

B0DVC8TZHT

B00JHQL6OC

B016YF8CXQ

B08Q5G7KS8

B0CNWFJTX8

B0BWS1DNFQ

B002IGOELK

B00UG7WDRK

B0BHKGQMYG

B01M0IWC3B

B01LZJS5MX

B09CDSCLQX

B00B69E49W

B09976PV8D

B0D3W1VPD4

B07BTQ2LZ7

B09S7L4V71

B0BVN1F7WG

B07CKCXNH4

B094RGCY77

B00D4NA5OG

B07S2NG791

B007TWIE1O

B0B2FFQZ9H

B006315GTK

B081TT6Q9M

B074F66CZH

B09KQXH9FC

B09Y4DBJJM

B00KNPKJO4

B01LWM9MQS

B092R4D48Q

B0C3Z9BTBN

B0D14TS5F5

B0776X8DZM

B07TLY9358

B01LYX4AZQ

B07FMBX15C

B098TMZHP6

B09TL11Q9Q

B09HS87DS4

B0B34VNXF9

B0C4B8VKZB

B09BZW7KTW

B0B5DXM547

B0DZ15XSRX

B07C2X2TGM

B092JN7FF9

B099K8WC5V

B09ZHBSZ2D

B0BS9Q65FL

B0BST6MB6N

B0CF2RVHF1

B0DVZLWB8B

B073WYZY94

B0B1CH7VMW

B0BSQX3PJT

B0CN67DZ77

B0DFN29PR2

B07CKD1GWL

B0BNVV91S8

B0CCF4SR8X

B0D38711S1

B0999N6ZG9

B09SBCVP2G

B0BTT6WT72

B0CW9NLJBK

B0F73ZVS64

B00XWP0V0Y

B08LNWYD5D

B095VR84WT

B0BQC2XJ3Q

B0C412HSPP

B0C55KT3XX

B0D2LVKJKV

B0017KOS28

Thank you in advance for your attention and assistance.

Best regards,