How to Update Compliance Documents (Test Reports & Certificates) After Approval?
Hi Sellers,
I previously submitted my compliance documents (test reports and certificates) for my product on Amazon, and they were approved. However, I now need to update these documents with new versions.
The issue is that I no longer see an option to update or upload new compliance documents in my account. Has anyone encountered this before? How can I replace the existing documents with the updated ones?
Any guidance on this would be greatly appreciated!
Thanks in advance.
4 replies
Seller_i6S8knzW6zU6Z
Hi @Seller_g0QTTSgpbtmO1,
Under the "Replace your product documents" section at Product Documents help page, Amazon explains you can replace existing documents through Manage Inventory:
- Go to Manage Inventory
- Find your SKU and click Edit listing
- Select "All attributes" and the "Safety & compliance" tab
- Scroll to "Compliance media" section
- Upload your new document (make sure to use the same "Compliance media content type" as before)
Just keep in mind that your new documents will need to go through the review process again, which typically takes up to 7 business days.
Glenn_Amazon
Hi there @Seller_g0QTTSgpbtmO1,
The steps provided by @Seller_i6S8knzW6zU6Z are generally correct so you should be able to provide the documentation. If you are still having issues please provide your most recent Seller Support case on the issue and I will investigate further. Thank you for your understanding.
-Glenn
