Seller fulfilled prime suspsended, case closed without answer
Our seller fulfilled prime status has been suspended due to our courier scanning parcels later causing a drop in metrics.
We have contacted the courier who have accepted liability and provided evidence which we have submitted amazon along with a POA however this case was then marked as answered and closed however there was no response from amazon.
@Simon_Amazon@Sakura_Amazon_
Seller fulfilled prime suspsended, case closed without answer
Our seller fulfilled prime status has been suspended due to our courier scanning parcels later causing a drop in metrics.
We have contacted the courier who have accepted liability and provided evidence which we have submitted amazon along with a POA however this case was then marked as answered and closed however there was no response from amazon.
@Simon_Amazon@Sakura_Amazon_
3 replies
Simon_Amazon
Hello @Seller_acZthuKrKuqr9,
Here Simon from Amazon, happy to help.
Have you tried to appeal the decision taken on your account?
Best,
Simon
