Account Verification Failed NA
I have tried to reinstate the account but keep getting:
Verification Failed
We have failed to verify the information that you have provided. If you have further questions, please contact Seller Support.
Seller support does not reply to any case, already provided all the requested documents. I was supposed to get an email with more details but nothing was received.
May I get some help? Related case Id: 17053044211.
@CR_Amazon, @Danny_Amazon
Account Verification Failed NA
I have tried to reinstate the account but keep getting:
Verification Failed
We have failed to verify the information that you have provided. If you have further questions, please contact Seller Support.
Seller support does not reply to any case, already provided all the requested documents. I was supposed to get an email with more details but nothing was received.
May I get some help? Related case Id: 17053044211.
@CR_Amazon, @Danny_Amazon
6 replies
Emet_Amazon
Hello @Seller_clKeRvidy2eS7,
Thank you for posting your concerns with your account verification.
I have tried to reinstate the account but keep getting:
Verification Failed
We have failed to verify the information that you have provided. If you have further questions, please contact Seller Support.
Seller support does not reply to any case, already provided all the requested documents. I was supposed to get an email with more details but nothing was received.
May I get some help? Related case Id: 17053044211.
As mentioned, the account verification has failed and you have not received any updates from the teams you've reached out too. Since there is a lack of communication creating even more concerns, I have looked further into the situation of offer more guidance on your situation. Upon review of your case: 17053044211, I see the following response.
Why is this happening?
- The country of residence that you selected in Seller Central when you registered your account does not match the country of residence in the documents that you provided.
So I can continue to offer support on the verification situation, I would ask if you can identify any differences between your documentation and the information used to register your account? Have you attempted to update your information to match your documentation?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_clKeRvidy2eS7,
Thank you for following up on this.
Can´t thank you enough for taking the time to take a quick look. I have tried to update everything to match, after reviewing more related posts, I could identify the Bank statement was showing the address on Costa Rica instead of the States. Currently working to getting it fix.
Is there anyway to refresh the system so I can resend the documents?
I am glad you were able to identify the concerns and are in process of getting that fixed now. I have reached out to the appropriate teams surrounding your request so new information can be provided. Once I hear back from this team I will follow up here with you to provide any updates or additional information.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_clKeRvidy2eS7,
Thank you for your patience, I have received a request from our review teams on the information in your account.
Our review teams have requested a bank statement that shows your address in the US. They have also ask for this to be provided through a case so it can be reviewed further. If you have already provided this information in a case, please provide the case ID for further review. Otherwise please submit your bank statement verifying your US address and post your case ID here. Once this is received our teams can continue to review the situation further.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_clKeRvidy2eS7,
I wanted to reach back out to see if you were able to provide the previously requested information.
Our review teams had reached back out requesting this information. Once have provided this information on a case, please post the case ID here so they can continue to conduct their review.
I appreciate your time and hope you have a great day.
Emet.
