My organic vegetable oil based oral care product was removed by lifesafety team
3 months ago we started selling our eSutras Organics Pulling Oil - which did well. Without any warning or note- Amazon removed it saying they need product safety documents. Nothing shows up on our account health either.
We submitted MSDS, COA and the Organic certs for all the ingredients and finished product.
Now it is back on line - with out inventory. They have 165 units in FBA. Is it possible that a competitor has an inside method of targeting new comers? I do not see any sense in this happening - and am totally devastated.
Can somebody please explain this to me? I will be deeply grateful
Link: ( https://www.amazon.com/dp/B0CVJ3BYWS?ref=myi_title_dp)
My organic vegetable oil based oral care product was removed by lifesafety team
3 months ago we started selling our eSutras Organics Pulling Oil - which did well. Without any warning or note- Amazon removed it saying they need product safety documents. Nothing shows up on our account health either.
We submitted MSDS, COA and the Organic certs for all the ingredients and finished product.
Now it is back on line - with out inventory. They have 165 units in FBA. Is it possible that a competitor has an inside method of targeting new comers? I do not see any sense in this happening - and am totally devastated.
Can somebody please explain this to me? I will be deeply grateful
Link: ( https://www.amazon.com/dp/B0CVJ3BYWS?ref=myi_title_dp)
24 replies
Seller_4zBzdtgCyS9EI
Happens all the time. They are quick to pull products and beyond slow to put them back for sale. If they have an expiration date, they may hang out in some warehouse until you get a message that they expired and have been destroyed. Also happens frequently. Open cases, re-open the same case until you (hopefully) get some help.
Stevie_Amazon
Hey there @Seller_GzUHECjZfBSld,
Thank you so much for utilizing the Seller Forums!
I understand you have received a request for safety documentation for one of the products you have listed.
These types of requests come from Amazon directly in efforts to remain compliant with local, state, and federal laws and regulations. More information on product compliance can be found here and under CPSC regulated products.
Thank you to @Seller_4zBzdtgCyS9EI for replying here too!
What information have you submitted?
Feel free to continue engaging here, as the community and I are here to support you.
All the best,
Stevie.
Seller_WtOwWhtSrFjva
Your problem is the word "organic." You have to have the USDA organic certification in order to say something is organic. Once you have been dinged by the bot, you have to remove the product and start all over with the organic certification in place.
We got hit with this in 2020. 200 line items removed overnight. No warning.
This was a new rule by the USDA -- had no clue.
As far as Amazon is concerned, the USDA owns the word "organic" and hopefully you did not use the organic symbol.
You have to do the certification. IF you buy the product from company A and they have it organically certified then you will have to go through the process yourself. You are considered a handler of the product and thus you have to be certified.
You can email the USDA and they will help you with this. Be ready to spend some bucks.
Seller_WtOwWhtSrFjva
You will have to post a case number and hope a mod looks at it.
Seller_1oT4ZOwrSByEE
to answer your question, yes, but your suspected competitor is most likely amazon
keep in mind amazon is responsible for what is sold here, if anything jeopardizes that, they will use whatever method to remove your listings and account.
Seller_GzUHECjZfBSld
THEY RESOLVED THIS... it was painful but I got it done.. and product is back .. THANK YOU everyone who helped me here....
And also AMAZON
Stevie_Amazon
Hey there @Seller_GzUHECjZfBSld,
I greatly apologize for the time it has taken for me to further reply here. The moderating team and I have been diligently to engage as quickly as possible! Thank you for your patience and updates.
THEY RESOLVED THIS... it was painful but I got it done.. and product is back .. THANK YOU everyone who helped me here....
And also AMAZON
I am so relieved you were able to get this issue resolved. What steps did you take? If there is any advice you can provide the community on this, feel more than welcome to do so as you never know who else is going through this same experience and would benefit from any tips.
All the best,
Stevie.
