ASIN BLOCKED: Not as Described – Different Product
Hi All,
I'm 1 week into this issue now. To summarise the importance of this to me.. This was an Amazon best seller, selling around 200 units per day and is the majority of my income.
I have submitted photos of all sides of the product, Invoice from supplier meeting the criteria and trademark certificate to prove I own the brand of the product. I've also typed up full appeal documents in word and included proof of positive sales history over 3 years with an NCX rate of only 0.1%.
Here's the vague copy and paste response I receive every time:
Thank you for sending us your complaint. We have reviewed your appeal and find that the following information is missing. Please include the information listed below in your complaint:
-- Proof of product authenticity (e.g. invoice). You must clearly demonstrate that your products do not violate Amazon's listing policy. For example, if you received a notice for a product described differently than it actually appears, you will need to provide an invoice certifying that the product corresponds to the description on the relevant page.
Was your offer deactivated by mistake?
If you think an error has occurred, please tell us why, including why you think your listings did not violate Amazon's selling policies and combining the documents mentioned above to prove authenticity.
I have been on the phone with account health specialists over 10 times. They do their best guesswork on what the problem could be. The most common answers I'm getting is that the supplier could not be verified and the invoice has been rejected.
I really hope someone can help.
Elliott
ASIN BLOCKED: Not as Described – Different Product
Hi All,
I'm 1 week into this issue now. To summarise the importance of this to me.. This was an Amazon best seller, selling around 200 units per day and is the majority of my income.
I have submitted photos of all sides of the product, Invoice from supplier meeting the criteria and trademark certificate to prove I own the brand of the product. I've also typed up full appeal documents in word and included proof of positive sales history over 3 years with an NCX rate of only 0.1%.
Here's the vague copy and paste response I receive every time:
Thank you for sending us your complaint. We have reviewed your appeal and find that the following information is missing. Please include the information listed below in your complaint:
-- Proof of product authenticity (e.g. invoice). You must clearly demonstrate that your products do not violate Amazon's listing policy. For example, if you received a notice for a product described differently than it actually appears, you will need to provide an invoice certifying that the product corresponds to the description on the relevant page.
Was your offer deactivated by mistake?
If you think an error has occurred, please tell us why, including why you think your listings did not violate Amazon's selling policies and combining the documents mentioned above to prove authenticity.
I have been on the phone with account health specialists over 10 times. They do their best guesswork on what the problem could be. The most common answers I'm getting is that the supplier could not be verified and the invoice has been rejected.
I really hope someone can help.
Elliott
9 replies
Seller_ZQyopdiwkUHOZ
Are the invoices made out in your brand? As in the items as they appear on the invoice have your brand name in them?
Seller_kH06UW7vu5lh8
The invoice that you produced should be from within EEA region. If you doing FBA request images from FBA Centre and attach them to support that your product is authentic.
If Amazon rejects an invoice from within EEA supplier. The only was to resolve is via mobile phone. You'll have to call the Account Health and make sure you remember the agents name for reference in your next call.
Also, when you leave a good or bad feedback insert the name so it's in there record how bad there service is, Lol.
But seriously, ask the staff that you have provided which was requested of you yet it's still being rejected. Ask for a valid reason of rejection. You'll have an idea how to go about if they tell you. It took me a while 2 weeks to sort a similar issue.
Another way is if you own the EAN of the product change the listing and say that the owner, whom you don't know, changed it and now you received this complaint because of this change (like an image or Title). One time this helped me resolve the issue with them.
Good luck! I know it can be frustrating but you'll have to be patient be consistent with your calls to them.
Seller_u1AdBEcsHujAa
Hello @Seller_1OoZOlzgZhSWA,
Thank you for reaching out to the Seller Forums Community.
This is Kavi from Amazon and I’m here to assist you.
Thank you for sending us your complaint. We have reviewed your appeal and find that the following information is missing. Please include the information listed below in your complaint:
-- Proof of product authenticity (e.g. invoice). You must clearly demonstrate that your products do not violate Amazon's listing policy. For example, if you received a notice for a product described differently than it actually appears, you will need to provide an invoice certifying that the product corresponds to the description on the relevant page.
From your post, we understand that you need help with Appeal Rejection.
For a more detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of the first performance notification received in your Seller Central about the issue in hand, so that we can guide you better.
Kindly feel free to post on the same thread for any further assistance.
Regards,
Kavi
