Product Compliance Notification
Hello,
I received the following product compliance notification but I’m not quite sure what it is saying. Anyone had this before and can you tell me if I’m supposed to close the listing for ASIN XXXX or is it saying that I have 48 hours to my the listing compliant and then I can leave them active if I make the updates?
Dear Seller,
We are contacting you because you have offered products for sale on Amazon.co.uk that do not comply with EU and/ or local country regulations.
Examples of such products you have listed include, but are not limited to:
ASIN: XXXX
TITLE:
You can learn more about this policy in Seller Central:
– Product Safety and Compliance Policy (https://sellercentral.amazon.co.uk/gp/help/GUH6FA4XSJ2LZFLY)
Within 48 hours of this notice, please review your remaining listings and close or delete any that:
– Do not comply with EU and/ or local country regulations as well as Amazon’s general Product Safety and Compliance Policy.
You can edit your listings in the Inventory section of Seller Central. Please note that continuing violations of Amazon’s policies may result in the removal of your selling privileges.
Sincerely,
Seller Performance Team
28 replies
Seller_KBiSPgxe9JGsw
You can refer to this link-
https://sellercentral-europe.amazon.com/gp/help/GSDP2QRYVQ5SUFLE
Seller_64jziShTiTjOq
Yes, it’s perfectly clear: you have to both close and then delete the listings and any others that don’t comply with the regulations. It’s the products that don’t comply, not your listings. If they don’t comply, how can editing the listings make them comply?
If you don’t delete within 48 hours, you’ll probably have your account suspended
Seller_KKcTTZzy6Jd6Q
Read a little further down the page:
Or even a general idea of how the product might be violating EU law.
Seller_gBMd7g2F2W7w9
Thanks for the replies everyone. I’m 100% sure the product is fully compliant with all EU and local regulations. It’s in the cosmetics space and in order to sell a cosmetic product in the EU it requires that a third party chemist reviews and approves the product and packaging for compliance. The product passed that review before we listed it 5 years ago.
I’m pretty sure it’s something in the listing that triggered the compliance issue. Amazon should be smart enough to first request the CPSR report if they believe the product itself isn’t compliant but they never asked me for that. That would have cleared up any concerns they had right away.
Seller_gBMd7g2F2W7w9
The reason I’m asking this question is because I’ve searched the forums and talked to other people with similar issues and 100% of the time Amazon proactively removed the product at the same time as the notification so it’s odd they are giving me 48 hours to potentially make listing edits.
Seller_LKjg1QRrO36Yq
Reviving this old thread as I was just checking out the new ‘beta’ Product Policy Compliance tool’.
I noticed I have ‘an at risk’ warning for Suspected Intellectual Property Violations.
This relates to a CD and a DVD .
Amazon’s moronic bots have flagged up the CD as contravening the Adidas logo, even though it has nothing to do with Adidas.
The DVD has been mistaken for a ‘Little Britain’ DVD (it isn’t) which Amazon banned during that season of PC madness that engulfed US corporations a few months ago.
Both were sold years ago and both have long been deleted from my inventory but these warnings persist.
I (foolishly?) appealed the Adidas one and SS asked me to relist it if I wanted it reinstated. 
Any ideas how it’s possible to get through to an inteligent human being at Amazon to make them see sense and remove these ‘violations’.
Or is it (as I suspect) better to ignore these obviously erroneous warnings?
Seller_LKjg1QRrO36Yq
ooh…I just stumbled on a ‘20 characters’ hack
Seller_LKjg1QRrO36Yq
Incidentally, this is the CD that Amazon has removed from the catalogue for 'Brand Name Not Authorised for Sale on Amazon(adidas) ’
https://www.discogs.com/Various-Philly-Soul-Music-From-The-City-Of-Brotherly-Love/release/439229
Can anyone see a connection with Adidas there?
Other CDs in the same series are still available on Amazon.
Seller_LKjg1QRrO36Yq
I received a second reply from Amazon, basically ignoring my suggestion that this was a computer generated error and telling me that the negative metrics will remain, even if the ‘violation’ was overturned.
I clicked on ‘no’ for ‘did we help’ and then I clicked on
View your case log
which gave (as always)
Page not found
The requested URL doesn’t exist. Please check your URL and try again.
I’m not sure if Amazon’s systems are deliberately designed to make us feel like dirt under their shoes, but that’s the effect they have on me.
