During the holiday season season, you may experience an increase in sales volume. We compiled a list of best practices to help you prepare and successfully manage your seller-fulfilled orders during the holiday season. Please see our last post in the series HERE.

Provide great customer service

Buy shipping labels with Amazon Buy Shipping and get account protection for delivery issues while using either Amazon’s pre-negotiated rates, or your own connected carrier rates.

Review your shipping templates and ensure that you can comply with the transit time set on the shipping templates

Enable Shipping settings automation on your shipping templates to create more accurate delivery dates based on each customer’s location, your warehouse location, and up-to-date carrier performance for your preferred shipping services.

Ship orders before the "Expected Ship Date" when possible. Hand over packages the same day you buy shipping labels and ensure that your carriers provide first scans the same day.

Update your inventory so customers cannot place orders for out-of-stock items

Monitor the progress of your orders in transit and immediately inform customers of any delays

If you cannot manage your account for any reason you can temporarily remove your open listings from the Amazon stores to prevent orders from coming in.

We would love to hear from our sellers their best practices with providing great customer service during the Holiday season. Please post comments below: